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January 16, 2013 at 10:24 pm in reply to: Video Thumbnails (with production child theme) do not show in IE #12561nickthegeekMember
you might try this in your style sheet
ul.tabs li img { max-width: auto; }
nickthegeekMemberThis may be related to an issue with some IPs that were banned due to spam problems. Can you access this form?
nickthegeekMemberGreat, glad it is working. Let us know if there is anything else we can help with.
nickthegeekMemberWe have applied a potential fix for this. Please let us know if you encounter this issue anymore. Thanks.
January 16, 2013 at 8:34 am in reply to: Support Tickets are a JOKE!!!! Really, Studiopress??? #12275nickthegeekMemberI never said you are an idiot nor would I ever say or think that. I am simply giving the most common reasons why users do not receive a reply. Mail services change so please do make sure that studiopress.com and copyblogger.com are both whitelisted with your mail service to ensure you receive all communications.
All I can say for sure is that you did get a reply less than 3 hours after your original ticket. I do not know why you didn't receive it, but usually whitelisting studiopress.com and copyblogger.com resolves those issues.
As for the issues you are experiencing. No StudioPress child theme adds a space to the folder name. There are cases where that gets added during manual install processes. However this may not be the issue.
I understand that you are frustrated because you did not receive a response for 8 days. I do apologize for that and I'm happy to help to the best of my abilities. In general that actually means something. So lets take a breath and focus on the issue.
Could you please share a link to your site. If you wish to keep it private simply use the "set as private reply" option and it will only be visible to moderators, administrators, and myself. Thanks.
January 16, 2013 at 6:38 am in reply to: Support Tickets are a JOKE!!!! Really, Studiopress??? #12257nickthegeekMemberWe do not have any tickets outstanding. We work very hard to make sure tickets are replied to in less than 24 hours. Often they are answered in under an hour and I have personally answered many within minutes.
In some cases the emails are blocked and do not even go to spam. Please make sure that you have copyblogger.com and studiopress.com whitelisted with your mail service. It is also possible that the email address we had was wrong or goes to an account you aren't regularly checking, so please double check that when leaving the ticket. You should receive a confirmation receipt shortly after submittng your ticket, so if you do not then either the email is being completely blocked by your email service or the email address was wrong.
That is the end of the "general" advice.
I looked up your email address registered in the forum and found your tickets. We received the first one 8 days ago and it was replied to in less than 3 hours. Here is the core of the reply.
I took a look at your site and see that your theme folder actually has a space in the url (agentpress 2.0). That is actually what is causing the issue. If you remove the space, then you should be able to upgrade to Genesis 1.9 without issue. Usually, it is installed as just agentpress as the foldername.
I actually cannot find a follow-up ticket. This may have been submitted under a different email address.
Please let me know if the answer addresses the problem you have with your site. Thanks.
nickthegeekMemberthat code can't really be done to affect all post types. You may check with the plugin developer to see if the plugin can be setup to automatically include support for genesis_layouts.
nickthegeekMemberno, you would need to modify the feed query to include additional post types.
January 13, 2013 at 10:30 pm in reply to: Recommended – Advanced Search for Forums / Tag Cloud #11750nickthegeekMemberThis is being developed. It may be a while before this is done because some underlying issues are being addressed first. Please note that code for one child theme is applicable to other themes so we will not be bringing in 40+ child theme forums.
nickthegeekMemberIf you look around you will find that this has been asked and answered several times. The short version is, it was broken but most users who "grew up" with the forum learned to work around the limitations so new users were lost time and time again.
Because this has been answered previously and because there isn't really a reasonable way to go back, this will be closed. It isn't that we don't want to hear from you on this, but this forum isn't really a place for this discussion. If you have further questions on the decision you will find longer responses elsewhere or you can contact us in help desk.
January 13, 2013 at 7:55 am in reply to: Custom Styles child messed up after installation version 1.9 #11567nickthegeekMemberGenesis 1.9.1 should have addressed the custom style sheet issue. It was a loading order so the style.css file was loaded at the end of the style sheets instead of the beginning.
Alejandro, what is wrong is your themes?
January 11, 2013 at 12:02 pm in reply to: Am getting :You do not have sufficient permissions to access this page. #11279nickthegeekMemberWe are working on this issue. If you get it after logging on just go to the forum home page again.
nickthegeekMemberThanks for the recommendation.
nickthegeekMemberI see the search box in your top search and it is working. You need to also add the widget the to Property Quick Search sidebar.
January 11, 2013 at 11:58 am in reply to: Genesis 1.9.1 & Decor – Anyone else having trouble? #11275nickthegeekMemberThis is likely due to having spaces in the child theme folder name. It is invalid and never should have worked. Genesis 1.9 has a security fix that addresses invalid URLs resulting in the style sheet not loading for anyone who did have an invalid folder name.
nickthegeekMemberDid you put spaces, capital letters, or other characters like that in your child theme folder name?
nickthegeekMemberIt is automated by askimet based on the email address and content of the post. It is somewhat confusing, but if it happens again let us know. Thanks.
nickthegeekMemberI believe this is being resolved in help desk with apparent issues from the mod_security setup on the server correct?
nickthegeekMemberWe are working on an update to Prose to address this. In the interim you should be able to resolve this by enabling the minify style sheet option in the Design Settings.
January 8, 2013 at 4:59 pm in reply to: SUGGESTION: announce ALL theme updates, not just major releases #10485nickthegeekMemberAn email went out to the mailing list and there was a blog post on the 1.9.0 update
http://www.studiopress.com/releases/genesis-framework-19.htmThe 1.9.1 update addresses an issue and was pushed as soon as we found the problem. Since the 1.9.0 updates are literally still being read for the very first time by the majority of users we didn't do a second email campaign or blog update.
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