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Genesis won't update

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Community Forums › Forums › Archived Forums › Design Tips and Tricks › Genesis won't update

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • December 19, 2018 at 8:09 am #225133
    picturethescene
    Member

    Hi,

    I built a website for a friend which is using a slightly modified version of Cafe Pro which has been renamed

    On the last Genesis update 2.7.1 - 2.7.2 - I clicked update as normal but it wont update. It has always updated in the past for the last couple of years without issue. Now I get a message saying it's already at the latest version but all the version info still shows 2.7.1 and I keep getting the nag to update.

    It doesn't matter how many times I try it, it wont update.

    What can I do? I don't want to break the site as I'm fairly amateur at all this.

    Thanks for any suggestions

    http://mindfulpets.co.uk
    December 19, 2018 at 8:40 am #225135
    Victor Font
    Moderator

    Do you have caching enabled for the site, either through your host, a CDN, or a plugin? If so, clear all caches and try again.

    If not, download V. 2.7.2 from the download area and update it manually through FTP.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    December 19, 2018 at 10:14 am #225139
    picturethescene
    Member

    Hi,

    The only recent change I made is that I moved it to https using Cloudflare. I wonder if it's something to do with that?

    So if I upload 2.7.2 via FTP and delete 2.7.1 it shouldn't break the site?

    Thanks for your help

    December 20, 2018 at 12:06 pm #225172
    Victor Font
    Moderator

    No it won't break the site, but because you are using Cloudflare, you may not see any changes until you purge the Cloudflare cache and let it rebuild.

    Always do a backup before any updates just in case something goes wrong.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

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Viewing 4 posts - 1 through 4 (of 4 total)
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