February 6, 2023 at 9:19 am #506712
Do you think it is good business practice to sell a lifetime Pro Membership, and then backtrack and sell it to others "potential pro" members with a whole slew of themes, yet the older "Pro Members" are given the step daughter treatment and given an handful of themes.
The rest of the themes for the "Potential Pro" members are not given to the older "Pro Members".
Why? Because if the theme is retired it will be an risk to install it on our site. We definitely need a more updated WordPress theme.
I am disappointed that Studiopress.com will cut the legs from loyal customers to make a buck from new customer. Here is a screenshot of Themes allowed to me older "Pro Member" and the themes available to the new "Pro Member"
Also none of the themes get updated automatically including Genesis Pro Blocks. Why do we not get an serial number we can use if your really have this available to us.
Really disappointed guys. That's underhand business practice to make a quick buck. When I signed up with you guys the reason that I did was because I thought you guys had the best reputation and thought you will handle my business with integrity.https://www.studiopress.com/themes/?_ga=2.160163386.602523328.1675695859-1007085882.1675695858768February 7, 2023 at 7:44 am #506720Victor FontModerator
Historically, Studio Press child themes were hardly ever updated because the core functionality derives from the Genesis Framework and not the child theme. I've been a part of the Genesis community since the very early days of the framework. When WPEngine bought Studio Press, we knew there were going to be changes.
With the WorldPress word evolving to block themes, the Genesis Framework is a legacy tool. I'm maintaining 21 sites built with Genesis and Studio Press themes. I've already started the process of moving away from Genesis in favor of block based development.
February 7, 2023 at 3:23 pm #506723
I don't think we need to give them a free pass. They need to upgrade our old accounts as they should not have downgraded them in the first place. This is definitely bad integrity in business.
Part of the reason these guys get away with this kind of nonsense is because customers let them do it.
When WordPress got updated, the developers of the themes in their Pro Themes that they have restricted us from downloading also updated their themes to be more resilient to attacks, better security, more features etc.
So how come Studiopress is penalizing old customers who bought the "Lifetime" membership and treating them so poorly, when we supported them in the old days and now keeping all those updated themes behind walls and expecting us to pay again. So what is the meaning of "Lifetime" Pro membership. That is not ethical!February 8, 2023 at 3:45 pm #506730
I think the block functionality is just one part of it. I believe the themes come in XHTML and older WordPress theme updates have not happened yet. It is just basic housekeeping.
If you look at the Genesis Pro themes listed it is 44 themes for if you buy the package now. Yet, we bought the same package earlier and have access to only 11 themes. The same themes that are available to the new buyers is the same themes that is sitting in our retired themes database. It does not make any sense.February 24, 2023 at 5:12 pm #506834MissWebsiteParticipant
I completely agree! Not ethical! Not good business practice. All I can say to new users is..... be warned before jumping in with this company. So disgusted.April 13, 2023 at 5:41 am #507273DebsParticipant
Yep ... I hear you! I no longer build new websites with Genesis. Am forced to come back here for help as older sites start breaking, but feel abandoned too.April 20, 2023 at 3:16 pm #507329neilpParticipant
Thank you for this conversation. I hear you too and also find this unethical. It sounds very frustrating and I appreciate learning about this.
What alternative frameworks and themes would you recommend for new projects as it sounds like WPE is choking access to some of us who chose Lifetime account over a decade ago?August 31, 2023 at 9:30 pm #507639jbculpParticipant
Add me to the list. When I began building sites I quickly moved to Genesis. Now I look elsewhere.January 11, 2024 at 12:29 pm #507818aisah653Blocked
Reach out to Studiopress customer support through their official channels. Explain your situation, provide any relevant details, and inquire about the specific reasons behind the decision not to honor the Pro Lifetime Membership. Customer support might be able to offer clarification, assistance, or a potential resolution to the Read More
Check Terms and Conditions:
Review the terms and conditions of the Pro Lifetime Membership to understand the agreement between you and Studiopress. Pay attention to any changes in policies, expiration dates, or conditions that might impact the lifetime aspect of your membership.
- You must be logged in to reply to this topic.