[paulie]

I continue to be annoyed with customer support. It's been many months since I literally *begged* for help over this. Back then their response was that I should fork out another hundred bucks or so and have a developer make my header responsive. Sorry??? You advertise Prose to be fully and completely responsive in black and white.

For goodness sake Studio press why do you continue to falsely advertise your themes as being responsive. They are not. Your support is a joke. Pathetic.

[paulie]

Hi all,

Just an update. Thanks for support and Andrea for their input on this. Sorry to push the point but to prove that there IS in fact a bug (ie a technical issue) with Prose and Firefox rendering I have installed a fresh copy onto http://www.netincomerevolution.com. Don't worry about the header size just please look at the menu bar - more on this below.

Note I am not requesting styling changes from support. This has nothing to do with requesting custom changes; this is an issue purely based on using the inbuilt Prose settings (ie these settings are very simple and presumably there for a reason) not working properly ie using Firefox. Simply put: The theme is not rendering as it should do in Firefox - when a navbar border - of any size - is applied. This is a bug in anyone's language.

(You can see the same with http://www.delantiglobal.com actually but this one has a header 970px wide)

Note that I have NOT added or changed any CSS anywhere. These are stock standard installs. I've now done this via three PC's in three different locations. The result looks equally bad when viewed using Firefox.

Andrea - you mentioned the right hand side of the nav bar border looked fine in the demo prose theme. This is an illusion because of content area padding. Take this content area padding out and you will hopefully see what I mean about the corruption of the nav bar border. Or you can put it back in WITH the navbar border and it looks the same - bad. The reason that the Prose demo theme appears to have a menu bar border is purely that it has header padding set up.

This is entirely different than putting a border AROUND the menu bar using the inbuilt Prose settings. To prove this I would request that support:

1. Install a fresh copy of latest versions of Genesis and Prose
2. Install a header 970 x 200px.
3. Go into design settings/wrap content area. Make padding = 0, border = 0
4. Go into design settings/primary navigation. Make border = anything (say 2). Change link & background color to something dark so you can see the border.
5. View the site. Look at the right hand side of the nav bar. It looks like it's run off the page.

Now if you are really keen - go back to step 1 and use version 1.0 of Prose for a fresh install. You will see everything looks perfect in Firefox - and on all devices I've used my sites are mobile responsive, unlike the latest version of Prose.

Thanks very much!
Paul.

[paulie]

Hey Andrea,

Thankyou most sincerely for responding to my desperate pleas for help, and for your suggestions! 🙂

Yes, I made a new header version (970px wide) and as I was saying it does look better and effectively removed the white space.

I also removed some menu items just now... the issue of the right hand side not displaying a border correctly still persists.

This only happens in Firefox and the newest version of Prose. It does not happen with FF and version 1.0 of Prose.

That's why is seems logical to me that this is a technical issue that support should be handling - but they don't seem to want to know anything about it 🙁

Although it might be a small thing - it is still a technical issue that is related to the way the theme renders out of the box. It limits flexibility. Just applying a 5px border setting to the menu bar does not work properly in FF. The setting is just not working as it is supposed to. Why do support suggest having to get a hack made for this myself when their inbuilt setting does not work correctly I wonder?

Thanks again Andrea and very best regards
Paul.

[paulie]

Hello guys,

My name is Paul and I'm only new here. But I am also having this issue. I have been in contact with support over it and they basically suggested I come here. I am very confused over this. As I explained to support, this did not happen for me in version 1.0 of Prose.

They made some suggestions, including mainly that I have to pay to have this "fixed". But after paying $92 Aussie dollars for Genesis/Prose I'm entirely frustrated why this happening too and why I should need to pay to have this patched up.

I thought Prose was supposed to be fully responsive?? The last version worked alot better as far as responsiveness goes.

Support didn't respond when I told them numerous times that this was not an issue for me with version 1.0.

Hopefully I can contribute more to this as time goes on.

Best wishes to you all
Paul.

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