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Community Forums › Forums › Archived Forums › General Discussion › Welcome to the StudioPress Community Forums

This topic is: not resolved

Tagged: tagged

  • This topic has 54 replies, 28 voices, and was last updated 9 years, 7 months ago by Deborah Kunzie.
Viewing 15 posts - 41 through 55 (of 55 total)
← 1 2 3
  • Author
    Posts
  • November 15, 2012 at 11:34 am #193
    Jeff Hester
    Member

    @Brian I was wondering... there were no instructions one way or the other in the profile editor. I fixed my signature as soon as I saw that nasty old bbcode.


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    November 15, 2012 at 11:49 am #194
    Brian Gardner
    Member

    Thanks for pointing that out - I might add a note there so it's clear.


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    November 15, 2012 at 11:51 am #195
    Remkus de Vries
    Member

    The "You may use these HTML tags and attributes:" content box below could do with an ever so slightly darker color for the font  btw 😉

    Edit: looks like it just got changed since it readable now 😀


    Translate the Genesis Framework with the Genesis Translations plugin.

    November 15, 2012 at 11:55 am #197
    Brian Gardner
    Member

    @ Remkus - more than likely just required a browser cache for the CSS to clear since I changed that a few days ago.


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    November 15, 2012 at 11:55 am #198
    Boblebad
    Participant

    @Brian

    I'm not sure i follow why you're doing one-on-one support now, what about all the answered question in a forum that can help other people so they don't have to ask the same question over and over again, this doesn't seem optimal neither for the support team nor the users ??

    And i guess that will mean that you're killing off the old forum as well ??

    And yes, what is this with the two logins, what is the reason for that ??

    All the best
    Carsten, Denmark

     

     

    November 15, 2012 at 12:41 pm #203
    Islanddog
    Member

    While I like the download areas, code snippets, etc. I'm not sure about moving away from the support forums to one- on-one support.

    For me, I'd say 95% of the time, when I had a question on how to do something, I could search the forum and come up with an answer, code snippet, etc. That meant I could immediately get to work solving the issue – without having to post the question and engage a support person. Now, as I understand it, questions will need to be placed on a ticket and wait for support to respond? Or, as @Jeff says above, some questions should be placed in this new forum and others as a ticket?

    I'm sure you'll clarify all this soon. And I'm very happy that the old forum will still be available (hopefully for a LONG time!) as it contains a wealth of information. Maybe over time the new forum will accumulate as much helpful info as the old one.

    As an avid Genesis fan, I really liked the forums and the positive, helpful attitude of all the moderators. I'm sure moving forward the plan is to combine the best of the old and new to create an even better experience!

    November 15, 2012 at 12:46 pm #204
    netviper
    Member

    For whatever reason, everyone just seem to skip my post that said the same thing as Jeff, but again, I don't see the point of removing the forums.  That is a much better and more efficient way of getting actual community support vs. a one-on-one ticket system.  I don't see why you can't both both really.

    November 15, 2012 at 1:03 pm #205
    Brian Gardner
    Member

    @netviper, sorry about that - looking back now I see I missed your post.

    The bottom line is that forums are hard to scale with so many users. A lot of posts, etc get lost, get hijacked with other inquiries and so on. The one on one support is for our users to know they can come to a place where things won't fall through the cracks.

    Folks are more than welcome to come here and ask Genesis questions if they like, under the pretenses that it is a community forum where folks from the public can (and more than likely) will help.


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    November 15, 2012 at 1:04 pm #206
    Brian Gardner
    Member

    I'm going to close out this thread now so we can make things easier to answer. If you have a question or concern, start a new one and someone from our team can address it.


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    November 16, 2012 at 9:21 am #310
    ladygem
    Member

    Hello, great to be here. When I first got your email (brian) I thought it was spam! I was thoroughly confused. But I finally made it.

    I wanted to know how I add an avatar to my profile?

    November 16, 2012 at 9:28 am #311
    Brian Gardner
    Member

    @ ladygem - all you need to do is setup a Gravatar account and use the same email address that you're using here on the forums. This will give you a global avatar across any WordPress site that you leave a comment on.


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    November 16, 2012 at 9:37 am #314
    ladygem
    Member

    Thank you for your fast response! I just did it. Maybe it needs some time...either way it's not terribly important. Thank you for your help!

    November 16, 2012 at 9:42 am #315
    Brian Gardner
    Member

    I see you're crafty Gravatar of Sally. 🙂


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    November 16, 2012 at 9:50 am #317
    ladygem
    Member

    Ha! It worked!! Thank you for your help. I know I have bigger problems, like getting my blog together...but in the meantime I figured it would be nice to have an avatar :-).

    November 16, 2012 at 10:18 am #323
    Deborah Kunzie
    Member

    Wow, Studiopress, you have been very busy. Everything is coming together really nice. Amazing what creative minds come up with...


    Deborah Kunzie
    http://deborahkunzie.com

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Viewing 15 posts - 41 through 55 (of 55 total)
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  • The topic ‘Welcome to the StudioPress Community Forums’ is closed to new replies.

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