- This topic has 54 replies, 28 voices, and was last updated 12 years, 2 months ago by
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Hello World... Brian - The seperate user/pass things probably needs some explanation somewhere it was confusing to first have to setup a new p/w for my.studiopress.com and then 5 seconds later get asked to login to the forums only to find niether my old forum user/pass nor the user/pass I JUST created on my.studiopress.com worked... I get why, just might need to advise people to make the switch less problematic.
Thanks Jon - the community forum here is completely separate from the My.StudioPress.com website. In other words, the logins for those are separate since they serve two different purposes.
We've also chosen not to do any kind of import from the current forums at /support, since we wanted to give this place a fresh start.
Is there a way to get into the my.sp.com yet?
Translate the Genesis Framework with the Genesis Translations plugin.
@Brain - FYI, I reset my my.studiopress.com password (/wp-login.php) and got logged in this morning... so "we CAN login to my.sp.com). I did this because I got a "Welcome to StudioPress" email:
Thank you for trusting StudioPress to give you the tools you'll need to build an amazing WordPress website.
Now, to get to your theme download(s) and one-on-one customer support if you need it, just follow these steps:
1. Go to https://my.studiopress.com/
2. Log in with the username and password you chose at purchase
3. Click the "Downloads" tab to download your theme(s)
4. Explore the rest of https://my.studiopress.com/ for any questions you might have
5. For support with this theme, please visit http://appfinite.com/forums.
We're looking forward to seeing what you build with StudioPress!
Guessing that came in because months ago I bought a community/marketplace theme...
This is awesome! Well done StudioPress team! While you can't beat the efficiency of a ticket-based support system (for both provider and user) you also can't beat the social aspect of a forum. Glad to see the inclusion of a community-based forum. 🙂
Niiiice. 😀
Suggestion. The HTML Tags in the box below are too light to read: http://cl.ly/image/1h1t2P103A0I
A doctor, a civil engineer and a StudoPress developer are discussing whose profession is the oldest.
“Surely medicine is the oldest profession,” says the doctor. “God took a rib from Adam and created Eve and if this isn’t medicine I’ll be…”
The civil engineer breaks in:
“But before that He created the heavens and the earth from chaos. Now that’s civil engineering to me.”
The StudoPress developer thinks a bit and then says:
“And who do you think created chaos?”Lol at Brian Lis.
**forum signature**
If you need technical support for your theme please file a ticket.The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.
Congratulations...looks awesome! Looking forward to the new community portal.
Tony Eppright | http://www.AlphaBlossom.com | Follow me on twitter @_alphablossom
This is awesome. Although I don't visit the forums to much for support, I tend to lurk and if I can help at least 1 member, I do respond in the thread. Great job with all these changes.
~’;’~
So the new support seems like a step backwards to me. I liked being able to post it in the forum and get help from other members as well as studiopress. I also liked being able to search old questions where I could get answers and not need to start a new thread. Plus you could get responses quickly.
Now it seems it can take 24 hours to get a response and I can't search others questions and answers. Everything is private.
Maybe I am wrong, but is that how it works now? Or is it not launched yet?
The new forums look great. Love bbPress! I took me a moment to realize that I needed a separate account for the forums from my StudioPress account.
I am a little perplexed about where to post questions. Most of the questions regarding child themes seemed to be about how to do something that the theme doesn't do out-of-the-box. So in the new environment, I would ask those kinds of questions here in the new forums, and only submit a ticket when something doesn't work the way it's supposed to... right?
Might want to clarify that somewhere, because we've been "trained" to use the forums for everything.
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