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Site HACKED…. White Screen on New Pages and

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Community Forums › Forums › Archived Forums › Design Tips and Tricks › Site HACKED…. White Screen on New Pages and

This topic is: not resolved
  • This topic has 4 replies, 4 voices, and was last updated 10 years, 2 months ago by gcampton.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • April 13, 2015 at 7:52 am #147707
    JessiRue
    Member

    Again, my site was hacked... several malicious files were removed from my server and I have been trying to get everything back up and running correctly. This is my first time dealing with a hack.

    The site is: http://www.mtsterlingchamber.com

    Issues at hand:

    The content area for the entire Chamber section does not display. Information is there... but it doesn't show up

    New pages display ONLY using the default template, although other templates work on previously created pages.

    All mobile templates appear to be working fine

    Any troubleshooting suggestions, suggestions to individuals that provide services to help fix, tutorials on troubleshooting this issues is greatly appreciated.

    Jess

    April 13, 2015 at 8:51 am #147719
    Brad Dalton
    Participant

    You could manually re-install Genesis and WordPress.


    Tutorials for StudioPress Themes.

    April 13, 2015 at 9:40 am #147724
    wirek159
    Member

    Again? Maybe scan your computer?

    April 13, 2015 at 2:55 pm #147792
    JessiRue
    Member
    This reply has been marked as private.
    April 13, 2015 at 8:03 pm #147810
    gcampton
    Member

    I use sucuri firewall and malware security, they are pretty expensive though for the 4 hour support. There are cheap/free options without support.

    I also run iThemes, and cloudflare for triple security levels. On top of using Genesis you shouldn't have any issues.

    I did have an issue with one client who kept getting hacked some time ago, email scripts were placed on the server sending mass emails to random gmail/yahoo accounts... The only difference I could find between them and other clients was that WordPress was installed in the root directory rather than a subfolder such as /wp/ Additionally it was an old pre 3.0 installation (albeit updates). There may have been some residual old plugin files they were never deleted correctly, but database was optimized.

    To fix I had to export all posts using WordPress export plugin. wp-admin -> tools/export/ Then reinstall WordPress on a new server. Set everything back up from scratch then import all posts and pages and make sure my contact form was working. Since then I haven't had any problems.

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    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • The forum ‘Design Tips and Tricks’ is closed to new topics and replies.

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