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Problem updating Genesis

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Community Forums › Forums › Archived Forums › General Discussion › Problem updating Genesis

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Viewing 3 posts - 1 through 3 (of 3 total)
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  • May 20, 2019 at 10:00 am #491246
    fiddles5
    Member

    Hi - The WordPress site is saying I need to upgrade Genesis, but when I clicked to upgrade, it took me to the Studiopress login for my account. I logged in, then returned to the dashboard, and now when I click on the word "Genesis," it asks me to download the latest version of Genesis, which I did, but now it's not allowing me to load the upgrade. I tried uploading the new .zip that was downloaded, and it said installation failed because the folder already exists. This is the site: mywholelifehealthcare.com. How do I remedy this?
    It's an "older" site -- This is the message in the dashboard:

    Genesis Simple Edits requires WordPress 4.7.2 and Genesis 2.4.2, or greater. Please upgrade to the latest version of Genesis to use this plugin.

    The theme is: Executive Child ThemeVersion: 1.0.1

    What do I do to update Genesis?

    thanks,
    Grace

    https://mywholelifehealthcare.com/
    May 21, 2019 at 6:26 am #491266
    Victor Font
    Moderator

    You'll have to update Genesis through FTP.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    May 21, 2019 at 2:41 pm #491280
    fiddles5
    Member

    Yep, that's exactly what I had to do -- thanks Victor!

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