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posts, menus, widgets, Customizer are gone

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Community Forums › Forums › StudioPress Themes › Breakthrough Pro › posts, menus, widgets, Customizer are gone

This topic is: not resolved

This topic contains 3 replies, has 2 voices, and was last updated by  Victor Font 4 months, 3 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • April 23, 2021 at 10:05 am #503812

    sheilab
    Participant

    on April 19, SiteGround set up new PHP and MYSQL setups on their servers, I think that their scripts messed up my database. I cannot pin down the timing to that though.

    portwingpleinair.com came up with an "unable to access database" error. The database settings in the config file did not match and I was able to edit them and the site is up now but now my Posts, Widgets, menus and Customizer are gone. Its like it is a new site. My site files are there though. Backups take me to this same situation.

    Any thoughts?

    Thanks,
    Sheila Bergman

    April 23, 2021 at 12:01 pm #503814

    Victor Font
    Moderator

    Have you contacted SiteGround support? If they installed a new version of MySQL without copying over the old database, this is something they should fix. When MySQL is upgraded, it doesn't auto-migrate older data. This article is from a few years ago. It's about recovering MySQL tables after a MacOS upgrade. It's not relevant to me any more because I use MariaDB in my dev environment, but you may find some relevance to your situation. https://victorfont.com/recover-mysql-tables-after-upgrade-osx/

    Also, what you may be able to do is restore your DB backup to a local instance of MySQL, some it and restore the dump file back to your primary server. It will take some effort and there's no guarantee it will work, but I would try.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    April 23, 2021 at 1:15 pm #503816

    sheilab
    Participant

    Thank you for this information.

    SiteGround support had me replace the database entries in the config file then told me that I have a theme or plugin problem when the posts, widgets etc were missing.

    Arg.

    April 29, 2021 at 6:38 am #503887

    Victor Font
    Moderator

    My guess is that you got advice from someone that doesn't know WordPress.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

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