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Plugin Install Error

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  • August 25, 2019 at 5:44 pm #493176
    hhwhite
    Member

    Hi all,

    I am super new to so forgive me. I have a genesis framework WordPress site hosted by BlueHost.

    I'm trying to install the WooCommerce plugin (and other plugins, but WooCommerce is more the priority) and getting the below error. I confirmed I have right server requirements (PHP and MySQL) to run WooCommerce so I'm not sure.

    I've also already installed and activated the Genesis Connector for WooCommerce.

    Thanks all in advance!

    Installation failed: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@[mydomain].com to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at mydomain.com Port 443

    August 25, 2019 at 7:35 pm #493179
    Victor Font
    Moderator

    Server 500 errors are the hardest to diagnose because there are literally hundreds of reasons for them. The most common problem is a PHP error. You have to check the server error logs for further details. This is not likely related to the Genesis Framework.

    Either open a ticket with Bluehost to get help or you may have to consider hiring a dev to help with this issue.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

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