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PHP Fatal error: Call to undefined function genesis_get_option() on Tablet

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Community Forums › Forums › Archived Forums › General Discussion › PHP Fatal error: Call to undefined function genesis_get_option() on Tablet

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • May 30, 2016 at 4:12 pm #186526
    mmousaw
    Member

    Hi there,
    I have a Samsung Galaxy Tab Tablet. When I try to go to my site (http://www.sightandsoundreading.com) on my tablet, I am getting a 500 error. I just spoke with my host for an hour and we finally were able to get to the root cause. It says:

    PHP Fatal error: Call to undefined function genesis_get_option() in /home/sightan5/public_html/wp-content/plugins/genesis-featured-content-widget/gs-featured-content-widget.php

    So, looks like maybe something related to genesis may be failing on the tablet so that i can't see anything? Thoughts? Thanks for your help! I just don't understand why it is just the Samsung Tablet it is not working on... everything else seems to do okay when I disable the plugin...

    http://www.sightandsoundreading.com
    May 30, 2016 at 4:23 pm #186527
    Victor Font
    Moderator

    This has nothing to do with the Genesis Framework. The plugin you are using is an old third party plugin that hasn't been updated in over 2 years. It is only compatible with WordPress version 3.6.1 or lower.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    May 30, 2016 at 4:36 pm #186530
    mmousaw
    Member

    Thank you. I deactivated and the page now loads but looks awful/not loading correctly. Is there a genesis plugin that works the same way?

    June 1, 2016 at 4:59 am #186672
    Victor Font
    Moderator

    Have you tried the built-in Genesis Featured Post or Genesis Featured Page widgets?

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    June 1, 2016 at 10:15 am #186698
    Brad Dalton
    Participant

    I tested this and would like to provide this feedback you might want to know.

    The problem is not caused by the plugin not being updated.

    The problem is caused because you don't have Genesis active when you have the plugin active. genesis_get_option will return a fatal error in the plugin as the plugin relies on Genesis.

    However, the plugin should include a check to make sure Genesis in active before using the function so it doesn't return an error when Genesis is not active.

    Tutorials for StudioPress Themes.

    June 1, 2016 at 10:30 am #186699
    mmousaw
    Member

    I figured it out! I did end up deleting the Genesis Sandbox plugin... that allowed the content not to be blocked on the android. Unfortunately, though, it left my site on Android still looking terrible. I deactivated all plugins and reactivated each one and I found another plugin that was causing the problem on the Android - so.. everything works now! 2 plugins deleted... and 1 site up and running again! Thank you for your suggestions and help!

    July 27, 2016 at 10:39 pm #190353
    Brad Dalton
    Participant

    Here's the bug fix

    Tutorials for StudioPress Themes.

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Viewing 7 posts - 1 through 7 (of 7 total)
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