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Outreach – Cannot Perform Updates; Get PopUp to Access Web Server

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Community Forums › Forums › Archived Forums › General Discussion › Outreach – Cannot Perform Updates; Get PopUp to Access Web Server

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  • November 15, 2016 at 9:32 am #196181
    dahlkr
    Member

    Anyone have this problem and have a suggestion how to fix? This is the message I get when trying to update wordpress, the theme or any of the plugins.

    To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.
    Hostname FTP Username FTP Password This password will not be stored on the server.
    Connection Type

    Connection Type FTP FTPS (SSL)
    Cancel or Proceed

    Thank you.

    http://manasquanpediatrics.com
    November 15, 2016 at 3:16 pm #196199
    Victor Font
    Moderator

    That message is generally related to server permissions that are not setup correctly. It is a WordPress fallback when it cannot upload files. If you google for WordPress FTP credentials, you'll find hundreds of articles going back many years.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

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