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Mocha theme is causing problems with a plugin

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Community Forums › Forums › Archived Forums › Design Tips and Tricks › Mocha theme is causing problems with a plugin

This topic is: resolved
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • April 25, 2015 at 9:11 am #149135
    Neeznoodle
    Member

    I recently installed a plugin called "I Want This" that lets me create affiliate links via the plugin that I insert into a post using shortcodes. When a post with the shortcodes is viewed there is a dropdown menu under the title "I Want This", and when opened, the dropdown menu shows the links I created with the plugin. If the dropdown menu does not open then visitors cannot see or click the links.

    This plugin works when I view a post on my computer, but it doesn't when I view the same post on my iPhone. I had several people look at the post on their mobile devices and found that the dropdown menu opened for some people, but not for others.

    I contacted the creator of the plugin and he investigated this on my site. He determined that the problem is caused by the theme on my site, which is Mocha, and that he couldn't help me any further.

    I am hoping that someone here can help me. I love the plugin and I love the way the Mocha theme looks on my site, and I don't want to switch to another theme. Can anyone tell me what I need to do to fix this problem?

    The post with the shortcode that works on some mobile devices but not others is the link included below.

    FYI - I tried to add this four or five times and it kept disappearing. My guess is that it was being flagged as spam because I was including the link in the body of my post as well as including it in the "Please include a URL" section. I apologize for adding a bunch of spam posts if that is what happened.

    http://fortheloveofharry.com/harry-potter-costume/
    May 1, 2015 at 7:23 pm #149775
    Tom
    Participant

    Please post a link to your Genesis site.

    Could the plugin author not indicate how the theme seems to be at fault?
    (I would be disappointed if I paid for a plugin and could not get that kind of support.)

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    May 1, 2015 at 7:32 pm #149777
    Neeznoodle
    Member

    I wish I had gotten better support from the plugin's author but at least he did give me some help. I fixed this by changing themes and the plugin is now working. I'm marking this as resolved since I no longer need help.

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Viewing 3 posts - 1 through 3 (of 3 total)
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