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How to contact StudioPress

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Community Forums › Forums › General Genesis Framework Discussions › How to contact StudioPress

This topic is: not resolved

Tagged: participent

  • This topic has 7 replies, 5 voices, and was last updated 1 year, 10 months ago by janam.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • March 9, 2021 at 8:29 am #503382
    janam
    Participant

    Hey,

    can someone please tell me how to contact the support?

    When I’m logged in at my.studiopress and click 'Get help' I’m just redirected to /account with no contact option at all.
    The link /support also just redirects at /account.
    And trying to send a message via /account-assistance just get’s me a 'There was an error with the form submission, please try again'.

    There is no way to send a message via Facebook or Twitter either and I’m actually really frustrated by now.

    Is there any email address?

    Thanks.

    March 9, 2021 at 9:21 am #503383
    Victor Font
    Moderator

    Did you try the "Open a Support Ticket" button?


    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    March 9, 2021 at 10:53 am #503386
    janam
    Participant

    Yes, it also just redirects to /account.

    March 9, 2021 at 2:51 pm #503389
    Anita
    Keymaster

    The form on this page works - https://my.studiopress.com/help/. You must be logged into your account for the form to work. I've used it and it works. You can also send an email to [email protected].


    Love coffee, chocolate and my Bella!

    March 9, 2021 at 2:59 pm #503391
    David Vogelpohl
    Keymaster

    Hmm. The form is working for me and I'm not hearing about any issues with the form from the support folks. You can also email me using my first name dot last name at wpengine.com. I'm happy to dig in and see what I can find on what you're experiencing.

    March 10, 2021 at 10:02 pm #503407
    Anni50
    Participant

    I am also unable to login to my.studiopress. I've reset the password 3 times. When I try to submit a help form I get "there was an error with the form submission. Please try again."

    March 11, 2021 at 6:08 am #503414
    David Vogelpohl
    Keymaster

    Hmmm. Resetting just worked for me. @Anni50 I got your email and will help you figure out what's going on with your account in that email thread. Thanks for the heads up!

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘How to contact StudioPress’ is closed to new replies.

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