StudioPress

Forum navigation

Are You Using The WordPress Block Editor?

Genesis now offers plugins that help you build better sites faster with the WordPress block editor (Gutenberg). Try the feature-rich free versions of each plugin for yourself!

Genesis Blocks Genesis Custom Blocks

Getting error when trying to customize home page in NewsPro

Welcome!

These forums are for general discussion on WordPress and Genesis. Official support for StudioPress themes is offered exclusively at My StudioPress. Responses in this forum are not guaranteed. Please note that this forum will require a new username, separate from the one used for My.StudioPress.

Community Forums › Forums › Archived Forums › General Discussion › Getting error when trying to customize home page in NewsPro

This topic is: resolved

Tagged: , , ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • February 26, 2020 at 1:09 pm #496972
    morganvpi
    Member

    The WYSIWYG editor is not loading (just spins), and I get this error

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    when I click on the Widgets tab, instead of seeing the widgets, I just see this....

    Your theme has 16 widget areas, but this particular page doesn’t display them.

    You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.

    Any help with diagnosing what's going on and what I need to do to fix it?

    Thanks!

    http://yhsboosters.org
    February 26, 2020 at 1:30 pm #496975
    Victor Font
    Moderator

    It's impossible to say without accessing your site. Did you check the PHP error logs as suggested? Did you check for plugin conflicts? Did you check the browser console for jQuery errors? Are you using a recent PHP version?

    Whatever the case, you may need to reach out to your host for assistance. These types of errors are rarely, if ever, caused by the Genesis Framework or your child theme.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    February 26, 2020 at 3:27 pm #496976
    Anita
    Keymaster

    @morganvpi in regards to this:

    Your theme has 16 widget areas, but this particular page doesn’t display them.

    That's a message you get in the Customizer when you are in the widget area. The corresponding widgets for a particular page will only show up in there when sitting on that page. For example, if you are on the home page but trying to add a widget to a location that's not on the home page, you need to go to that page to add it. It's still best to go to Appearance > Widgets to add/delete/edit all of the widgets.

    For the configuration error, make sure your website has the correct PHP version on your hosting account.

    Love coffee, chocolate and my Bella!

    February 27, 2020 at 1:09 pm #497005
    morganvpi
    Member

    php 7.3 did the trick. thank you both very much!

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Getting error when trying to customize home page in NewsPro’ is closed to new replies.