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Genesis Simple Share Facebook Icon – Zero Counts

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Community Forums › Forums › Archived Forums › General Discussion › Genesis Simple Share Facebook Icon – Zero Counts

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • April 21, 2019 at 6:32 am #490771
    Critter
    Participant

    Genesis Community- I rarely ask questions here. So if I need to jump into a different section to make this inquiry please let me know...

    I recently discovered that my Facebook counter went to zero on all posts. I'm using the Simple Share plugin.

    Already did the following:

    - Deactivated all plugins
    - Deactivated the them and re-installed

    Any suggestions?

    Thanks!

    Clay Moseley

    http://cvaoutdoors.com/category/uncategorized/
    April 21, 2019 at 8:04 am #490772
    tatami
    Participant

    Facebook changed up their Share Count API on 18th of April. Whatever social sharing plugin you're using, perhaps it hasn't been updated to take account of this.

    April 21, 2019 at 8:35 am #490773
    Critter
    Participant

    Thanks for the reply. I read a little something about that. Maybe we're gonna an update on this. Just wanted to bring this to Studiopress' attention and see if we were still going to get the counts.

    Clay Moseley

    April 22, 2019 at 7:34 am #490788
    Victor Font
    Moderator

    You should post your observation on the plugin's support page on WordPress.org or open a ticket directly with Studio Press. This is a community supported forum. Studio Press doesn't monitor posts here.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    April 27, 2019 at 4:36 am #490894
    Elsa Soares
    Member

    Hi,

    I’m having the same error on all my posts, some of them with thousands of shares.
    https://www.bemvestir.com

    It's been several days that I put this bug on the plugin's support page and we continue without any concrete help.

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