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Genesis Child Theme User Manual

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Community Forums › Forums › Archived Forums › General Discussion › Genesis Child Theme User Manual

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Viewing 3 posts - 1 through 3 (of 3 total)
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  • June 22, 2017 at 10:15 am #208085
    briainod
    Member

    I work as support for a client who had their site made using a purpose-built child-theme of Genesis by a different agency.

    There's a section in the admin area for 'Manual' which is supposed to house Documentation and tutorial videos for using the site.

    I get a message about incorrect user ID or invalid serial numbers when I try to access these,but the client says they were previously able to use them.

    I'm not even 100% sure this is part of the standard Genesis framework, as the only thing I've been able to find (admittedly I didn't search for too long) on it is this:

    https://store.carriedils.com/activating-your-theme-license/

    should I still have access to these? Can I renew my license? If I do, how to I get access to these sections again?

    Sorry about the ambiguity but like I said, I didn't build it and I'm not familiar with Genesis either.

    any help would be greatly appreciated.

    Thanks,
    briainod

    https://www.horsesportireland.ie
    June 22, 2017 at 10:21 am #208086
    Brad Dalton
    Participant

    Sounds like its added using a 3rd party plugin or possibly a web host. Check your plugins page.

    Tutorials for StudioPress Themes.

    June 22, 2017 at 11:21 am #208091
    Victor Font
    Moderator

    Utility Pro is not a Studio Press theme. It is sold by Carrie Dills. I suggest you reach out to her. https://carriedils.com/

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

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