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Full-Width Page Template Not Working

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Community Forums › Forums › Archived Forums › Design Tips and Tricks › Full-Width Page Template Not Working

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • December 17, 2015 at 9:12 am #174074
    AngEngland
    Member

    We recently upgraded the site and Genesis and now the full-width page template is not working. On this page http://littlehouseontheprairie.com/shop/ and on this page http://littlehouseontheprairie.com/history-timeline-of-laura-ingalls-wilder/ we have "full-width" visibly selected as the page template and they PREVIOUSLY worked, however they are not working now. Is this a bug with the new Genesis update? It's like the full-width command is being overridden and showing the sidebar regardless. Help?

    http://littlehouseontheprairie.com/shop/
    December 17, 2015 at 9:16 am #174075
    toddlohenry
    Member

    This seems to be a pretty widespread problem. The update wrecked my homepage yesterday, too. I have also posted on this but there's been no response. I even dm'd studiopress and nothing! This is so unlike them...

    December 17, 2015 at 9:30 am #174077
    AngEngland
    Member

    Thank you for letting me know. If this is a known problem one can only hope that means they are on it! Definitely not like them to let something like this slip through the cracks - hopefully they solve the issue very soon. My client's shop page looks like CRAP. 🙁 Sorry about your home page.

    December 17, 2015 at 9:57 am #174081
    carasmo
    Participant

    The update is out to fix this in your admin. Update to 2.2.5

    Genesis Theme Customization and Help

    December 17, 2015 at 12:50 pm #174104
    toddlohenry
    Member

    Is there a way to force the update to 2.2.5? It's not available in my dashboard...

    December 17, 2015 at 1:17 pm #174106
    toddlohenry
    Member

    2.2.5 just dropped into the auto update. It fixes the problem. Unfortunately, my trust in Studiopress has taken a hit. They were unresponsive in the forums and on twitter during this 'crisis'. Turning auto update off. Will check the forum before upgrading again...

    December 17, 2015 at 2:24 pm #174108
    Susan
    Moderator

    @toddloehenry - did you submit a support ticket? Neither Twitter nor these forums are "support", so I wouldn't use their response time on social media as indication of how they respond to issues...

    December 18, 2015 at 8:49 am #174206
    toddlohenry
    Member

    I wasn't even aware that there was a support ticket system. I do expect Studiopress to be monitoring the forum and to answer via twitter, however. If nothing else to say please submit a ticket...

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Viewing 8 posts - 1 through 8 (of 8 total)
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