Community Forums › Forums › Archived Forums › Design Tips and Tricks › Essence Pro: Customize widgets have gone missing
Tagged: Essence Pro, widgets
- This topic has 13 replies, 2 voices, and was last updated 3 years, 6 months ago by GeneW.
November 18, 2019 at 1:08 pm #494821
I've been using Essence Pro (1.0.2) since about the beginning of the year but something strange has happened with the widgets.
I noticed on the live page the widget boxes were displaying strangely as they were too long. When I went to inspect the widgets, the customize theme widget area says,
Your theme has 8 widget areas, but this particular page doesn’t display them.
You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.
Except, I do have all widgets on the page. Can anyone help me figure that out and perhaps also how to discover why they are suddenly displaying longer than they should?
Any assistance is very much appreciated!
https://genewhitehead.comNovember 18, 2019 at 6:57 pm #494832
@genew if you go directly to Appearance > Widgets are the widgets there and populated?
Love coffee, chocolate and my Bella!November 19, 2019 at 3:04 am #494845
Hi Anita, thank you for your reply. The widgets are there in the Appearance > Widgets area and they are populated and displaying the information on the site.
The one thing I've done recently is optimised settings for LiteSpeed Cache and added a bit of CSS to assist lazy load images. To troubleshoot, I switched LiteSpeed Cache completely off and tested but it didn't help either the widget issue in customize theme or the widget boxes displaying incorrectly (too long) on the site.
November 19, 2019 at 12:53 pm #494865
Lazy Load on the latest update seems to be causing a lot of issues. I've received quite a bit of tickets on my site as well as where I provide theme support and once Lazy load has been deactivated, all was well. Deactivate lazy load, clear your cache and then see if it's there.
Love coffee, chocolate and my Bella!November 20, 2019 at 8:05 am #494900
Interesting outcome: the second issue of the widget areas displaying incorrectly is gone with Lazy Load switched off, but inside Appearance > Customize > Widgets it's still showing the Your theme has 8 widget areas, but this particular page doesn’t display them message.
If it's no harm I can leave it and edit these widgets in the Appearance > Widgets area like we used to do anyway. 🙂
November 20, 2019 at 3:10 pm #494906
Right, but if you go to Appearance > Widgets you should see all of the available widgets. The customizer view will only show you widget areas that are "in-use". If there are any widgets that are empty, the will not show up in the customizer. It's very confusing.
Love coffee, chocolate and my Bella!November 21, 2019 at 2:49 am #494930
It sure is confusing. I was thinking maybe applying the latest theme update might resolve this. I understand that could remove my customizations but I keep a copy of my CSS and that should be all I've customized.
I hope. 🙂
November 21, 2019 at 6:25 am #494937
But you didn't answer my question. When you go to Appearance > Widgets, do you have widgets populated that are not appearing in the Customizer? Or is the issue the fact that you cannot see the
emptywidgets in the Customizer?
Love coffee, chocolate and my Bella!November 21, 2019 at 1:31 pm #494951
My apologies, Anita. I should have had coffee before replying!
In Appearance > Widgets, I see populated widgets that are not appearing in the customizer.
Tried to get a screenshot up here but it wasn't loading.
November 21, 2019 at 2:03 pm #494952
@genew can you upload the image here and share the link? https://pasteboard.co/
Love coffee, chocolate and my Bella!November 21, 2019 at 2:39 pm #494955
@genew I was told in the Genesis Slack to have you submit a support ticket regarding this. Please include a link to your post here so they can see it.
Love coffee, chocolate and my Bella!November 22, 2019 at 9:51 am #494969
Thank you Anita, I'll do that right away. Got that screenshot to work with the link you shared as well.
November 22, 2019 at 9:53 am #494971
Great! Be sure to send that as well.
Love coffee, chocolate and my Bella!November 23, 2019 at 5:56 am #494994
Hi Anita, just to let you know it's the LiteSpeed cache plugin causing the problem. Widget areas in customize are normal when I fully disable the plugin, switching it off wasn't enough. Thank you for your help!
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