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Directed 404 page from comment approval link

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Community Forums › Forums › Archived Forums › General Discussion › Directed 404 page from comment approval link

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 25, 2019 at 8:26 am #495032
    CaroleJ
    Member

    Hello,
    My client, who is also on Genesis (Lifestyle theme) recently started getting a 404 page error when she clicks on the Approve comment link in the WP email she received.

    Everything is up to date and I've re-saved (without changing anything) the permalinks, which didn't fix the problem.

    Please advise.
    Thank you,
    Carole

    November 25, 2019 at 8:34 am #495034
    AnitaC
    Keymaster

    What email program is the client using? The approve comment link once clicked should head over the the comment itself for review and approval. That's a WordPress function and not related to the theme or email that's generated.

    Need help with customization or troubleshooting? Reach out to me.

    November 25, 2019 at 8:59 am #495037
    CaroleJ
    Member

    She's using G-Suite, which is new so now instead of her business email being directed through her host (Bluehost), it's directed through G-Suite. Any idea how I would direct her regarding her email settings? The link goes to the 404 error page instead of the comment itself, as I mentioned.

    Thanks,
    Carole

    November 25, 2019 at 9:21 am #495038
    AnitaC
    Keymaster

    You should check that permalink structure first in the email itself because that will link inside her dashboard and it should prompt her to log in if she's not logged in to the dashboard. So start by looking at the permalink.

    Need help with customization or troubleshooting? Reach out to me.

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