Contact Page Using a Ninja Form – Screen not cleared after Clicking Submit

[Paul Fowler]

Hi.....still very new to WordPress, but hopefully the following makes sense and somebody within this community can provide the answer.

My first wordpress site (using Parallax Pro as the theme) is still in development. At the moment my contact page is very simple with the narrative "Please complete and submit this form with your message." followed by the Ninja Form

All fields are then entered and after clicking submit the following is displayed:

Please complete and submit this form with your message.

Hi Joe Bloggs

Thanks for contacting Golfing Herald. A confirmation email has been sent to [email protected].

We will respond to you shortly.

So how do I resolve the problem of "Please complete and submit this form with your message." still being displayed above the correct/expected Success Message?

Thanks in advance

Paul

https://golfingherald.com

[Victor Font]

You may be better off asking your question in a Ninja Forms forum. It sounds like you missed a setting in the Ninja Forms plugin.

As volunteers dedicated to answering questions about the Genesis Framework and Studio Press themes, it's hit or miss that someone here might be using the same 3rd-party plugins as you. It's best to ask the plugin developers rather than post here and wait for a response that may not be forthcoming.

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Regards,

Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?

[Paul Fowler]

Hi Victor

Thanks for your quick response. The reason I reached out to the Studio Press Community is that for a contact form, Ninja Forms is the recommended partner plugin for StudioPress Site members. Take on board what you say but will leave this topic open for 24 hours to see whether anybody else has encountered/resolved this problem

Regards

Paul

[Victor Font]

Paul,

This forum is for the Genesis Framework and Studio Press themes. Studio Press Sites is another product altogether and supported through WPEngine these days. Regardless of whether a plugin is recommended or not, 3rd-party products, even community marketplace themes sold on this site, are supported by their developers, not the community volunteers that regularly answer questions on this forum. We're end users just like you. We just happen to love working with the Genesis Framework and want to help where we can.

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Regards,

Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?

[Paul Fowler]

Hi Victor

Understood..........I will close this topic down now

Regards

Paul

[Author]

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