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Cannot install Genesis plugins

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Community Forums › Forums › Archived Forums › Design Tips and Tricks › Cannot install Genesis plugins

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • May 24, 2013 at 4:00 pm #42524
    Josh Fialkoff
    Member

    When I try to install plugins made for the Genesis framework, I get this error:

    Sorry, you cannot run Genesis Palette without WordPress 3.3 and Genesis 1.8.0 or greater.

    However, both Genesis 1.9.2 and the Enterprise child theme are loaded and active.

    This site is hosted on WPEngine.com. Here is their response:

    >>

    Hello Josh—

    I've taken a look at your setup, and I'm seeing the same thing you are. It appears the correct versions of Genesis are installed, though that error indicates that the plugin checker can't find them.

    I've run a refresh script on the server and purged the cache to make sure everything is nice and clean, but I'm still seeing the same error here. I would contact StudioPress' support team directly to see if they have an idea as to what could be causing this. I'm guessing the version number record in either a file or your database wasn't updated properly when you upgraded to the most recent version.

    I hope this helps. Please let me know if you have any other questions.

    Thanks,

    http://goo.gl/Apxem
    May 24, 2013 at 9:59 pm #42561
    AnitaC
    Keymaster

    Are you trying to load them in a staging area of some sort?

    Need help with customization or troubleshooting? Reach out to me.

    May 24, 2013 at 10:04 pm #42562
    AnitaC
    Keymaster

    Your theme says the template version is 1.8. Are you sure you updated to 1.9? I would suggest downloading the latest version of Genesis from you my.studiopress.com area, unzip it and move the file over to your hosting account replacing the current folder.

    Need help with customization or troubleshooting? Reach out to me.

    May 30, 2013 at 1:20 pm #43254
    Josh Fialkoff
    Member

    This is resolved. I don't actually remember how we resolved it, but it's fixed. 😉 Thanks.

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Viewing 4 posts - 1 through 4 (of 4 total)
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