Forum Replies Created
-
Posts
-
Thanks for your response, but that is NOT the issue. That was the first thing that I tried and after updating the post, the issue was NOT corrected.
Nick,
As for the "general" advice, I'm not an idiot - I use the same email address that gets delivered to 3 devices and is constantly checked. I have never had an issue receiving Studiopress emails in the past and find it quite odd that suddenly, simply haven't received a reply.
As for the other advice ... that is NOT the issue. Removing the space in 1.8 causes the site to break. Upgrading to 1.9.1 with the space removal STILL results in a BROKEN theme. Header - gone. Widgets - gone. Footer - gone. Home page content - gone. Slider - gone. Menus - gone. I have spent HOURS on the phone with Bluehost and have escalated to the highest level of tech support who have indicated that there is a break caused in the THEME - Agentpress. I disabled all plug ins prior to install - NOTHING. Clearly, there is some sort of issue going on which sounds like MANY others have had with their various themes after the 1.9 update. Why can we not get confirmation of this issue from SP and support which would likely help quite a lot of other people?
I also spoke on the phone with a WP guy who uses SP and had the same basic issue as mine. He removed the space in the folder name (which, by the way, STUDIOPRESS put there. The file I downloaded came from you guys WITH a space in it!!!) and had no further issues, but with mine and Agentpress or Genesis Slider or whatever else is causing the break, I continue to lose menus, content and formatting.
I would appreciate it if someone would address and acknowledge these issues.
Hi Susan,
No, no responses at all from anyone at Studiopress. I regularly check my spam folder and have no messages that are in any way related to SP.
Thank you for responding to my message and I would appreciate any help that you can provide so that I may get some answers to my issues.
That is the truth!!! They won't ignore when I blog all over the real estate universe about how horrible the service at Studiopress now is and when I take my blog (which, by the way has been featured in several NATIONAL real estate publications) elsewhere and send messages to those publications indicating WHY.
They have 24 hours from my initial post TO RESPOND TO MY TICKETS, then I unleash all over social media and elsewhere ... Let's see them moderate that.
