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csmMember
Can someone please get Andrea's attention again, or another staff member?
She wrote "Please reply to the original ticket you filed . . . " but as I explained, I never was able to file a ticket as I was denied access.
Then she wrote, "tell them you cannot get in to the account" but I *can* get into the account. My subscription to Pro Plus is missing.
The problem is that when they converted to the new system, my account wasn't moved, and when it was restored, my purchase of Pro Plus was not included. So logging into my account is not the problem -- my purchase is not there!
I am really frustrated. She didn't even read what I wrote.
csmMemberI'm sorry, but you are not reading what I've written.
I cannot access the ticket system.
As I reported in the post above, if I click on the link you've given me, I am re-directed to the themes page to purchase.
When I contacted StudioPress a couple of weeks ago, the only way I could do it was via this page:
http://www.studiopress.com/contactThis is the pre-sales page. The response I received to my message at that time was:
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Hi Susan,
I'm sorry for the difficulty you are experiencing - I will be happy to help you with that.
We've moved to a new system, and it appears your account hadn't transferred over.
I've created that account for you now - your username is your email address, and you can create your own password here:
http://my.studiopress.com/wp-login.php?action=lostpasswordOnce you are able to log in you should see all of your downloads.
Thank you for being part of the StudioPress community!
Please do let me know if you need further assistance.
Regards,
Rebecca Diamond
Technical/Account Support Advocate
END QUOTEI did was was stated, but my purchase / subscription to Pro Plus is not showing. It was *not* a ticket that I filed because I could not access the ticket system. It is not recognizing me as a paid member.
I'm sorry, but I'm really getting exasperated by this. I've clearly written that I'm unable to access the ticket system, and your only advice is to file a ticket.
Please someone help.
csmMemberThank you - very much appreciated!
csmMemberI was hoping that perhaps someone who has access to the support ticket system and/or knows how to contact a staff member could alert the staff to my dilemma?
If so, I would be very grateful.
csmMemberWhen I try to click on that link, it redirects me to http://my.studiopress.com/themes/ despite that I am logged into my account. It is treating me as if I am not a paid member and will not allow me to create a ticket.
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