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URGENT!! In Need Of Support

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These forums are for general discussion on WordPress and Genesis. Official support for StudioPress themes is offered exclusively at My StudioPress. Responses in this forum are not guaranteed. Please note that this forum will require a new username, separate from the one used for My.StudioPress.

Community Forums › Forums › Archived Forums › General Discussion › URGENT!! In Need Of Support

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 25, 2012 at 2:01 pm #1606
    bravomedia
    Member

    We have sent multiple requests to support asking for help to access MyStudiopress using this page:

    Account Assistance

    We have not received a single response to date.

    We have been a customer [Pro Plus Package] and avid promoter of Studiopress since 2008.

    We are starting several new projects that require SP themes.
    Can someone PLEASE help us access our account?

    Thank You

    November 25, 2012 at 3:14 pm #1618
    Susan
    Moderator

    I can't help you access your account, but if you are a long time member, you should still have access to the old forum. I am not a ProPlus member so I cannot confirm, but I believe there is a section over there specifically for ProPlus members with links to all the StudioPress child themes.

     

    This isn't a long term solution for you, but it may assist you on getting access to themes until such time as you get access to your account through mystudiopress.

    November 25, 2012 at 3:27 pm #1623
    Derek
    Member

    Since the change, I have been requesting one on one support through this link. http://my.studiopress.com/help/

     

    Got a response within a few hours each time.

    ~’;’~

    November 25, 2012 at 9:42 pm #1672
    nickthegeek
    Member

    Sorry you have not heard back from us. I just checked and I do not see multiple unanswered requests. It is likely that the requests were responded to but caught in a spam filter. Please whitelist @copyblogger.com and check your spam folder. Thanks.

    November 25, 2012 at 9:54 pm #1673
    bravomedia
    Member

    urgggg... that would be it. Thnx Nick. They got caught in a rogue Gmail filter.

    November 25, 2012 at 10:02 pm #1675
    nickthegeek
    Member

    Cheers.

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Viewing 6 posts - 1 through 6 (of 6 total)
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