Unable to start new discussion

[bluebird]

Hi,

Yesterday I tried to start a discussion (twice) in the Design, Tips and Tricks section of this forum and neither of my posts have made it to the forum. I was/am seeking out help for the Centric Pro theme.

Why is this happening?

Thanks:-)

[AnitaC]

It's possible they are caught in spam.

---

Need help with customization or troubleshooting? Reach out to me.

[bluebird]

Thanks for responding AnitaC. This is a problem for me as I am a member (I purchased the whole Genesis package w/all of the themes with lifetime access) and I am unable to get any support. I hope that someone from admin responds to this thread. This happened to me about a year ago as well (I haven't been here in awhile).

Juliette

[AnitaC]

Well you can try to post your question in here now. What seems to be the matter and what theme are you using?

---

Need help with customization or troubleshooting? Reach out to me.

[bluebird]

Thanks AnitaC!

The issue that I'm having is with Centric Pro.

Here is my post that never made it to the forum:

Hi,

I have 2 background images (the 2nd image is set to appear on page scroll) set on the body property of the home page and everything appears to be working as expected, EXCEPT for on my iPhone 7.

Has anyone else ever experienced this issue and if so, is there a solution?

Here is my CSS for the background images:

body.custom-background.page,
body.custom-background.post {
	background-position: top center;
        background-attachment: fixed;
	position:relative;
	top:20;
	max-width: 100%;
	height:auto;
	background-size: cover;
	background-repeat: no-repeat;
	background-image: url('images/firebugneworleans1700w.jpg');

		@include bp(tabletMobile2nd){
		 background-image: url('images/juliette-desert-700w.jpg');
		 background-position: right;
                 background-position-y: 70px;
		 max-width: 100%;
		 background-attachment: none;

                  }
              @include bp(mobile_large){
                         background-image: url('images/juliette-desert-300w.jpg');
			 background-position: center;
			 background-attachment: none;
			 max-width: 100%;

		 }
}

body.custom-background.page:hover,
body.custom-background.post:hover{
        background-image: url('images/juliette-desert.jpg');
	max-width: 100%;

               @include bp(tabletMobile2nd){
			background-image: url('images/juliettesideshot700w.jpg');
			background-position: center;
                        background-position-y: 70px;
			max-width: 100%;
			background-attachment: none;

	 }

}

body.custom-background.scrolled {
            background-image:url('images/firebuglive.jpg');
	    max-width: 100%;

                @include bp(tabletMobile2nd){
		     background-image: url('images/firebuglive-700w.jpg');
		}

                 @include bp(mobile_large){
                     background-image: url('images/firebuglive-450w.jpg');

                }
}

body.custom-background.scrolled:hover {
    background-image:url('images/firebuglive.jpg');

}

Thanks in advance to anyone who can help!

Cheers,

Juliette

PS. Here is the site that I'm having the issue(s) with:

Home

[bluebird]

Hi AnitaC,

I just tried to post here (again) and it did not go through...Let me try again.

My issue is with background images not showing up in iOS Apple iPhone7. The theme that I'm using is Centric Pro.

Thanks for responding:-)

Hi,

I have 2 background images (the 2nd image is set to appear on page scroll) set on the body property of the home page and everything appears to be working as expected, EXCEPT for on my iPhone 7.

Has anyone else ever experienced this issue and if so, is there a solution?

Here is my CSS for the background images:

body.custom-background.page,
body.custom-background.post {
	background-position: top center;
        background-attachment: fixed;
	position:relative;
	top:20;
	max-width: 100%;
	height:auto;
	background-size: cover;
	background-repeat: no-repeat;
	background-image: url('images/firebugneworleans1700w.jpg');

		@include bp(tabletMobile2nd){
		 background-image: url('images/juliette-desert-700w.jpg');
		 background-position: right;
                 background-position-y: 70px;
		 max-width: 100%;
		 background-attachment: none;

                  }
              @include bp(mobile_large){
                         background-image: url('images/juliette-desert-300w.jpg');
			 background-position: center;
			 background-attachment: none;
			 max-width: 100%;

		 }
}

body.custom-background.page:hover,
body.custom-background.post:hover{
        background-image: url('images/juliette-desert.jpg');
	max-width: 100%;

               @include bp(tabletMobile2nd){
			background-image: url('images/juliettesideshot700w.jpg');
			background-position: center;
                        background-position-y: 70px;
			max-width: 100%;
			background-attachment: none;

	 }

}

body.custom-background.scrolled {
            background-image:url('images/firebuglive.jpg');
	    max-width: 100%;

                @include bp(tabletMobile2nd){
		     background-image: url('images/firebuglive-700w.jpg');
		}

                 @include bp(mobile_large){
                     background-image: url('images/firebuglive-450w.jpg');

                }
}

body.custom-background.scrolled:hover {
    background-image:url('images/firebuglive.jpg');

}

[bluebird]

Here is the url for the website that I'm referring to:

http://www.firebugmusic.com

Cheers:-)

[bluebird]

I just tried to post the url for the site that I'm referring to and (again) my post did not show up. Are we not allowed to post urls here? It's kind of difficult to display my issue if I can't post the url to the site that is using the theme...

Another issue that I've been having is that every time I click on my profile there is no option for me to upload an avatar image so that everyone can see that I am not a bot.

Thanks again.

[AnitaC]

There must be something with the URL so you can post it like this domain [dot] com. We will now how to look up the site. But what media query do you have your code set at to display on mobile?

---

Need help with customization or troubleshooting? Reach out to me.

[bluebird]

Let me try to post the link again...

firebugmusic.com

[bluebird]

My url is https secure:

Home

[bluebird]

There is nothing wrong with my url. Its https and it's just not posting here. Not to be a pain, but being that I am unable to post it here...all that you have to do is Google firebugmusic (it comes up first via Google) to see what I mean. Someone must have blocked my posts for some reason unbeknownst to me (or at least that's how it appears).

[bluebird]

I'm using a Sass compiler (sorry, I should have mentioned that) so my media queries are customized (the syntax, I mean..).

This compiles to a media query for smaller tablets:

@include bp(tabletMobile2nd)

...and this compiles to a regular CSS query for most mobile phones:

@include bp(mobile_large)

Cheers:-)

Juliette

[bluebird]

Last try...lol.. firebugmusic.com

[AnitaC]

Okay, I don't use Sass so I can't help with that. But I do know that they don't block people here unless it's spam or misuse. It's probably the spam filter they have on here. I would say, modify your topic if you can to include your issue and include Sass in the title so someone with that experience can assist you.

---

Need help with customization or troubleshooting? Reach out to me.

[bluebird]

My topic was this:

Centric Pro background images not showing in iPhone 7

How would that get me flagged as either spam or being off topic?

Also, I have never misused this forum and I have never posted anything off topic (ie., I have never post anything not related to Genesis themes). The only thing that I can think of is that I tried to contribute/help other people in the forums here when I first joined a little over a year ago, but I would reckon that that's what this forum is all about (...helping one another).

I simply have no explanation for it and it appears that there is no one that I can contact to remedy this:(

I paid a lot of $$ to be here.

Thanks again for taking the time to respond to me.

With regards the the Sass media queries, they're just like regular media queries...the syntax is just a bit different, but the outcome is the same. One is for tablets and the other is for phones:-)

[Aryan Raj]

hi, bluebird.

Paste your URL like StudioPress dot com so One will able to look into the site.

You can also join our GenesisWP Group on Facebook for faster response from the community.

Thank you.

---

Website: Genesis Tutorials | Twitter: @aryanraj_com

250+ illustrated 🌱 Genesis Tutorials.

[Andrea Rennick]

@bluebird just a note that the forums are not official support and not tied to your account.

If you are trying to access support, you need to file a ticket. https://my.studiopress.com/help/

Yes, your posts were in Spam. This is not personal, it is automated via Askismet. They hit the spam filter for a number of reasons one of which is posting multiple urls, or a small post with just a URL in it. Another is posting long lines of code.

FYI: people can see the css on your site when they visit it. You do not have to post css code, just give the URL.

Edit: yes, a single reply with just a URL will go right into moderation. As they all did again when I edited the URLs to fix them (and I'm an admin, so my posts went right to spam too).

It has nothing to do with your account personally. This forum is also free for anyone to sign up to.

If you need official support. use the official help desk ticket system.

If you are looking for help with custom code, then you come to this forum.

http://www.studiopress.com/what-support-includes

---

**forum signature**
If you need technical support for your theme please file a ticket.

The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

[bluebird]

Thank you @Aryan Raj!

[bluebird]

Hi Andrea,

Thank you so much for the clarifications and for the tips on how to get help. Every forum is different and I obviously was unaware of the posting guidelines, so my apologies for that.

I will keep all of this in mind for the future and bookmark the links that you and Aryan have provided.

I'm glad that I've got this all cleared up because I was seriously scratching my head after not having tried to post here for over a year:-)

Thanks again and Happy Sunday,

Juliette

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