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Thread subscriptions not working

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Community Forums › Forums › Forum Bugs and Suggestions › Thread subscriptions not working

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • December 21, 2014 at 1:38 pm #135021
    Tom
    Participant

    I've found that thread subscriptions are not being recognized.

    I can select "Subscribe" or "Notify me of follow-up replies via email" in a reply, but the thread does not appear in my "Subscribed Topics" and I do not receive email notifications. 🙁

    Edit: Last subscription received @ December 8

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    December 22, 2014 at 7:03 am #135053
    Brad Dalton
    Participant

    Me too.

    Tutorials for StudioPress Themes.

    January 8, 2015 at 12:34 pm #136400
    David Chu
    Participant

    Moi aussi. 😉
    I have been answering a lot of stuff, and was thinking that no one cared. 😉

    This is worth looking into, I think. Not only are answerers not getting notifications, but question askers probably aren't either. This will not tend to enhance their happiness.

    Dave Chu · Custom WordPress Developer – likes collaborating with Designers

    January 8, 2015 at 9:33 pm #136444
    Tom
    Participant

    Yup. At first I was thinking I was just being ignored, but the real concern is that people with problems and questions are being ignored. No response to a ticket opened on this, but some acknowledgement via Twitter yesterday.

    Choose your next site design from over 350 Genesis themes.
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    January 9, 2015 at 9:24 am #136521
    Jen Baumann
    Participant

    Hi Tom.

    We received and responded to your ticket on December 28th and saw your tweet yesterday. The development team is aware and working on the issue.

    I am subscribed to this thread and receiving email notifications so we're doing some testing to see why it is working for some forum members and not others.

    We're truly sorry for the inconvenience.

    January 9, 2015 at 12:01 pm #136753
    Jen Baumann
    Participant

    We have completed an update that should resolve this issue going forward.

    If you are still having trouble, we recommend unsubscribing and re-subscribing.

    Also, we recommend double checking spam and junk folders, as sometimes notifications can be marked as spam.

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Viewing 6 posts - 1 through 6 (of 6 total)
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