Refund

[normanb]

Hi. I have just bought genesis and a theme but I can't get my head round it. It is not exactly intuitive. I would like my money back. Please advise.

[kathiemt]

Norman, have you looked at the instructions on how to use it?  I found the themes a bit confusing at first, but now love them and learn something new with each one.  Perhaps if you go to My Studiopress/Downloads/Get Started and go through that first, and then come back here to ask questions or click on 'Get Help'.  Everyone has always been so helpful.

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Kathie Thomas

[normanb]

Many thanks, Kathiemt. I will have a look but I would still like to know how to get a refund. Do you know who I contact? Should I just contact my bank ?

[kathiemt]

No, don't contact your bank. You need to go to the Get help section in My Studiopress top right hand corner of this screen. That's not fair to the people if you go to your bank, without giving them a chance here to sort out your problem.

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Kathie Thomas

[normanb]

Ok thanks Kathiemt. I don't want to be unfair to anyone. I just don't know the procedure. Thanks for all your help!

[Joelle]

Here is a link to the refund policy with instructions (its found at the very bottom of the page)

http://www.studiopress.com/refund-policy

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WordPress Web Design | Format Creative

[normanb]

Thankyou for the info, Roxyj. That is really generous of them (and reassuring).

[scott47]

I agree with kathiemt, I would at least give it a chance because I was confused and overwhelmed a little when I first bought Genesis but it's really top of the line when it comes to themes. I didn't understand the customization it's capable of at first and I admit it does takes a bit of research but there are tutorials that cover most of what needs to be learned. It's well worth it in my opinion.

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