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Official Support versus Community Support

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Community Forums › Forums › Archived Forums › General Discussion › Official Support versus Community Support

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  • August 7, 2013 at 12:10 pm #54633
    Susan
    Moderator

    As a reminder, the community forums are for WordPress discussion and assistance with site customizations etc.

    Official help for the StudioPress themes is handled by submitting a support ticket.

    Help for the community marketplace themes are handled by the theme's developers (or their support staff).

    I imagine we'll be seeing a number of Genesis 2.0 questions here in the coming days.

    So, ask yourself:

    - is your question related to theme set up (like the demo), or for technical issues related to the theme? If so, submit a support ticket (via the help desk if it is a SP theme, or via the website of your theme's developer for the marketplace themes)

    - is it a customization question? If so, do a search for your answer, or start a thread.

    Enjoy!

    August 7, 2013 at 1:59 pm #54678
    Anita
    Keymaster

    Thanks for posting this Susan. I am sure this will come in handy.

    Love coffee, chocolate and my Bella!

    August 10, 2013 at 2:44 pm #55526
    josbarrios
    Member

    Thanks for posting this. I think it will be aclaratory for a lot of folks here. 🙂

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