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Not receiving contact form emails

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Community Forums › Forums › Archived Forums › General Discussion › Not receiving contact form emails

This topic is: not resolved

Tagged: contact form

  • This topic has 1 reply, 2 voices, and was last updated 9 years, 3 months ago by Andykev.
Viewing 2 posts - 1 through 2 (of 2 total)
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  • April 9, 2017 at 5:44 am #204513
    Thomas Jones
    Member

    Hey,

    I'm new to the world of Studiopress and could do with a helping hand. Apologies if this question has been answered before but my search wasn't finding anything on the subject.

    I'm having difficulty with my contact form. Form seemingly functions just fine and gives me confirmation the message 'has been sent'. Unfortunately, I'm not actually receiving the message in my email.

    I've tried using different plugins (Contact Form 7, Ninja Forms, WP Forms) and get the same result with each so presume the issue isn't there.

    Any help is greatly appreciated. And, I'm still quite a novice, so may need an idiots guide to resolving this.

    Thanks in advance,

    Thomas

    April 9, 2017 at 11:31 am #204520
    Andykev
    Participant

    Your email has nothing to do with your WP theme, ie. Studiopress.

    The email is controlled by your hosting. You need to verify that you have the correct settings (POP or IMAP) and the server (SMPT). If your plugin (ie. Contact Form 7) is showing that the email has been sent successfully, then it is likely your settings are fine on the website.

    You could be sending your emails properly and they are waiting to be received on your end. If your "normal" email browser allows you to send email between your different accounts, then you probably have a setting wrong. Almost impossible to assist you via this forum..but it's not going to be your theme.

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Viewing 2 posts - 1 through 2 (of 2 total)
  • The forum ‘General Discussion’ is closed to new topics and replies.

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