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New Pro Theme – Customization Page Problem

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Community Forums › Forums › Archived Forums › General Discussion › New Pro Theme – Customization Page Problem

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  • October 21, 2015 at 4:58 am #168652
    Jan23
    Member

    Hi,
    im using the News Pro Theme.
    When im loged in in my wordpress and want to customize my theme on "Appearance" - "Customize" the Customization Page is reloading the whole time and i cant do any changes.
    And the Website also gets displayed wrong on this Customization Page - for example there is a black background colour for my featured post excerpts....

    Why i have this problem, and how can i fix it?

    Just wanted to change my header image, but on the customization page its not possible to do any changes...
    Thx for your help!

    October 21, 2015 at 10:11 pm #168708
    Christoph
    Member

    Hi,

    that sounds like a plugin/JavaScript conflict.
    If you can, deactivate your plugins and see if the customizer starts working again.
    If it does work, activate one plugin at a time to see which one is causing the problem.

    https://www.christophherr.com | Genesis Customizations | Buy me a coffee

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