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Marking Resolved when it's not…

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Community Forums › Forums › Archived Forums › General Discussion › Marking Resolved when it's not…

This topic is: resolved
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • February 4, 2013 at 11:28 am #17924
    Joseph Lee
    Member

    Why is it my question does not get an answer but it gets marked resolved. Sozo, you are avoiding my question as I see your activity on the forum, you just don't answer my question. If you don't know, could you please tell me so I don't keep holding my head up waiting for help that is not coming. Do not mark it "resolved" if you don't even take the time to tell me you don't know...

    February 4, 2013 at 1:53 pm #17963
    SoZo
    Member

    I only close posts that have been marked resolved. I don't mark posts as resolved.

    John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

    February 4, 2013 at 1:59 pm #17967
    Joseph Lee
    Member

    I am not marking them resolved. Perhaps that is why you have not helped me. You were seeing them as resolved. I still need help, lol.

     

    You seem very knowledgeable. I assumed you probably knew how to answer my question but were possibly ignoring me? 🙁

    February 4, 2013 at 2:22 pm #17978
    SoZo
    Member

    This is a community forum and I am not employed by StudioPress. The only ones employed by StudioPress are those people marked as "Keymaster"

    John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

    February 4, 2013 at 2:50 pm #17988
    Joseph Lee
    Member

    Okay, I get your point. You are not required to help me.

     

    Thanks...

    StudioPress basically has no customer support...

    February 4, 2013 at 3:03 pm #17994
    SoZo
    Member

    Of course they have customer support...through their help desk. And the community would probably be more helpful in answering your questions if you complained less and were more appreciative. 😉

    John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

    February 4, 2013 at 5:14 pm #18072
    nickthegeek
    Member

    If a thread gets marked as resolved and closed when it shouldn't be please let us know via help desk so that we can fix it. Thank you.

    I have closed this thread because it was starting to get antagonistic. These are community forums and we need to respect each other to make a better community. I can understand that it is frustrating when you do not feel you are being helped. In this case it seems to be a misunderstanding, so I hope it is clear that this is not intentional slighting. Once again, thanks for your understanding.

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Viewing 7 posts - 1 through 7 (of 7 total)
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