February 11, 2021 at 2:54 am #502991
I'm having a couple of issues which is holding me back from publishing a client's site live so I would appreciate some advice. I have tried Google and the forum already and also emailed Bizbudding support, all to no avail.
The site is currently behind a coming soon page but I have now activated a password protect plugin in order to allow access to view the issues.
Issue 1 - Homepage - Portfolio section -
'The portfolio Section is missing since I installed and activated the Genesis Portfolio plugin. Prior to this, I had created a page called 'portfolio' and created a page for each project so I was able to retrieve the portfolio items by applying the main page id, but then I realised that it was unnecessary to create new pages for each project and opted to add all the portfolio through the plugin instead. I have since deleted the old page versions of the portfolio to avoid any future duplicate content issues but now I can't seem to pull the rotating portfolio images through because it is an archive page and has no id available.
This is the shortcode I am curently using:
[grid content="post" parent="
13" number="all" show="image, title, more_link" more_link_text="View Project" align_text="center, bottom" slider="true" center_mode="true" dots="true"]
I have tried changing the id to the portfolio, removing the id code completely but still can't seem to get the images pulling through no matter what I try. I'm sure this is just a simple bit of shortcode that I am overlooking.
Issue 2 - Homepage - Testimonials section
Could anyone advise how I could fix this section so the shorter testimonials don't leave such a large gap of whitespace? I am currently using
Testimonial Rotator plugin.
I think the reason this section is so tall is because of the 'Mark James' testimonial. Ideally, we would want the space to be consistent for all testimonials. I am pretty sure it just needs a bit of custom CSS, but my coding skills are rusty, to say the least.
Alternatively, I would make do change the text length to cut longer testimonials with a 'read more' if that's the only way around this.
Issue 3 - Portfolio Archives page - The main images on the portfolio archives are the 'before' shots
Please advise how I could get the plugin to pull through the last images in order to be showing the 'after' shots. Again, I am sure this is a simple setting that I am overlooking but I can't seem to find it.
Any pointers would be gratefully appreciated.
Thanks.http://jankopcarpentry.co.ukFebruary 11, 2021 at 7:02 am #502993
The theme you are using is a third-party theme by BizBudding. You should reach out to them directly regarding that as they may have a solution already prepared for you - https://bizbudding.com/contact-us/. They will be able to assist you.
Love coffee, chocolate and my Bella!February 11, 2021 at 11:07 am #502996
I had already explored the obvious channels before posting in the forum, as stated in my original post;
I have tried searching Google and the forum already and also emailed Bizbudding support, all to no avail.
Basically they haven’t helped resolve my queries and pushed them back as perhaps more plugin related, hence my post within this forum given that one of them is the Genesis Portfolio Pro plugin, although I appreciate that I perhaps didn’t title my initial post well by stating it was theme related.
To be honest, I’m not sure that the issues are theme related either. I think they are more code related so I was just hoping that someone else has experienced similar issues and could advise.
StuartFebruary 11, 2021 at 11:39 am #502997
The password no longer works. So from my understanding now is that since these things are unrelated to Mai in a working capacity like the demo, they are unable to provide service to you.
Genesis Portfolio Pro doesn't have shortcodes available. The grid code that you're using, I believe is part of the Mai theme and would be associated with their portfolio or CPT. Did they relay that to you at all? So basically you need to either use the Portfolio Widget or have a custom function created for you to use it where you want it.
The other items may just be merely CSS related.
Note, there haven't been a lot of Mai Theme users to come to the forum who could help you with their themes.
Love coffee, chocolate and my Bella!February 16, 2021 at 9:15 am #503075
Apologies the password didn't work for you. I think that is because I also had the maintenance mode still set.
Here are the details:
So from my understanding now is that since these things are unrelated to Mai in a working capacity like the demo, they are unable to provide service to you.
To be fair, they did advise the following:
Archive pages do not have an ID in WP. They aren't actually a post in the DB so they can't/don't have an ID. If you want to pull the most recent you just use content="post
I have tried this as:
[grid content="post" parent="post" number="all" show="image, title, more_link" more_link_text="View Project" align_text="center, bottom" slider="true" center_mode="true" dots="true"]
Note this shortcode did work when I had all the portfolio set as pages with the ID being 13 which was the id of the main page of the portfolio with each project using the portfolio page as the parent.
This didn't work so I then tried reducing the code to just [grid content="post"] and [content="post"] in case that was what they meant, but this didn't fix the issue either.
As their support highlighted that there is no ID version available for the archive page, I removed the parent="post" from the shortcode which didn't work so I put the parent shortcode back trying different variations to replace the post such as:
The latter three I didn't expect to work but I thought it was worth a try anyway to rule them out.
I'm sure it is something very simple I am overlooking in the shortcode but hopefully, someone has more experience and can give me a gentle nudge of what I should be looking at.
Other than the advice of the shortcode (which hasn't yet worked for me), they were unable to advise on issues 2 and 3 and pushed them back as plugin related and advised I contact the support for the plugins.
For issue 2, I have the 'Testimonials Rotator' plugin installed which doesn't appear to have any support available, although there is a custom CSS option available within the settings which I believe is all that is needed, although I am not sure of the CSS to add and I am drawing a blank in Google.
In regards to issue 3, I am using the 'Genesis Portfolio Pro' plugin so given that the author for this plugin is Genesis, I was hoping that someone within the forum could advise on this issue at the very least. I have checked settings, but can't seem to find an option to change the main image.
StuartFebruary 16, 2021 at 9:22 am #503076
I just replied to this but my latest post seems to have disappeared?
StuartFebruary 16, 2021 at 9:31 am #503077
Hi @studoc Your message was flagged as spam. I released it. As for all of the issues you are having with Mai, I wouldn't be able to troubleshoot that issue because I do not have Mai on any staging to offer you assistance. Maybe another Mai user who has it installed can help.
Love coffee, chocolate and my Bella!
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