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Keep getting password reset notices

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Community Forums › Forums › Archived Forums › General Discussion › Keep getting password reset notices

This topic is: not resolved
  • This topic has 3 replies, 2 voices, and was last updated 5 years, 9 months ago by AnitaC.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • January 27, 2020 at 12:32 pm #496242
    Terri
    Member

    I just received a notice regarding a request for a password reset. This is the second time I've received such notice within a short period of time (over a couple of months?). I'm not the one making these requests. Is there some sort of bug in the system that keeps sending out these notices, or is someone trying to hack into my account by using the password reset option?

    Terri

    January 27, 2020 at 6:31 pm #496245
    AnitaC
    Keymaster

    This is a WordPress related issue and not related to your theme. It's probable that someone is trying to hack the website. You should change the passwords to something strong and make sure your user name is not "admin" as some hosting providers use that when installing WordPress. Maybe put something like iThemes Security or Sucuri Lite in there.


    Need help with customization or troubleshooting? Reach out to me.

    January 27, 2020 at 7:58 pm #496250
    Terri
    Member

    Hi Anita,
    The password reset request is for this support forum (my studiopress account), not for one of the dozens of sites I'm using your themes on.

    Terri

    January 28, 2020 at 4:51 am #496263
    AnitaC
    Keymaster

    Hi Terri, thanks for being more specific about the requests. Submit a ticket to StudioPress. We are volunteer developers here.


    Need help with customization or troubleshooting? Reach out to me.

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Viewing 4 posts - 1 through 4 (of 4 total)
  • The forum ‘General Discussion’ is closed to new topics and replies.

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