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How do we find our open tickets

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Community Forums › Forums › Forum Bugs and Suggestions › How do we find our open tickets

This topic is: not resolved
  • This topic has 2 replies, 1 voice, and was last updated 2 months, 1 week ago by apt513.
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  • November 18, 2012 at 10:19 pm #643
    apt513
    Member

    Since the primary method of support is now ticket based, how can we see what tickets we have open?

    I don't want to submit the same question multiple times, and since I cant go back to a theme specific forums and look at what i wrote, i have no idea which tickets are open, closed, etc.

    November 19, 2012 at 1:39 pm #711
    nickthegeek
    Member

    We close the tickets internally, but if you reply to the email you will automatically open that ticket again, so if an issue isn't resolved simply reply to the last email you received. Don't worry about "open" or "closed" as that is purely internal now.

    June 7, 2022 at 12:23 am #505369
    johnhiggins898
    Participant

    If the ticket is just closed we simply have to mail for opening the ticket. If it didn't work then what's the procedure next? you can also browse around here for more info.

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