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Help with limited FTP access?

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Community Forums › Forums › Archived Forums › General Discussion › Help with limited FTP access?

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • July 9, 2014 at 4:25 pm #113638
    Christina
    Participant

    I'm trying to help someone with some tweaks to her site. But I'm getting "critical error" on Filezilla, (FTPtest.net says "login refused by server"). And in the file manager of her C-Panel, the download button is disabled.

    I could edit her CSS file in the browser, but I am really not comfortable making any edits (especially in such a silly browser editor) without first downloading backups for her.

    Am I missing something? I've never had either of these issues before. What should I do next?

    July 9, 2014 at 4:33 pm #113640
    AnitaC
    Keymaster

    You should probably contact her host regarding your inability to access her files. I just recently had that issue with ATT Hosting for a client. What hosting company is it?

    Need help with customization or troubleshooting? Reach out to me.

    July 10, 2014 at 3:16 am #113717
    Christina
    Participant

    I'll do that, thanks, Anita. She is with merchantmoms.com.

    July 10, 2014 at 8:41 am #113751
    AnitaC
    Keymaster

    If she has any type of Managed WordPress hosting, you could also have other issues down the road.

    Need help with customization or troubleshooting? Reach out to me.

    July 10, 2014 at 9:23 am #113771
    Christina
    Participant

    Yay! 😉 This was supposed to be simple...so far it's only 5 CSS changes and possibly a couple lines of PHP.

    I emailed the host first thing this morning, but haven't heard anything yet.

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