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HELP! Gray screen in every Genesis theme

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Community Forums › Forums › Archived Forums › General Discussion › HELP! Gray screen in every Genesis theme

This topic is: resolved
  • This topic has 6 replies, 3 voices, and was last updated 12 years, 4 months ago by Susan.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 18, 2013 at 7:54 pm #13014
    cmbsglobal
    Member

    Here is the website http://www.nationaldisasterphotorescue.net/

    Everything was fine until sometime yesterday. Now it has just a gray screen. Can view the source code and can login to WordPress just fine. I have disabled all plugins. I have removed extra header code. I have switched themes. If I put it into 2011 or another default WP theme the site comes up. I put it in any Genesis theme (and even just Genesis itself) and it stops working. I deleted Genesis and reinstalled the version I had on my computer (1.5) and it worked just fine. Then it asked to update Genesis to 1.9.1. It stalled midway through update and I couldn't access dashboard until I deleted Genesis via FTP. Again, it defaulted back to the 2012 theme and it worked. I downloaded the 1.9.1 version of Genesis and uploaded that directly, put it back on my theme of choice (Expose in this case) and once again back to gray screen on the site. I switched Genesis themes again and same thing, just different shade of gray. Genesis as activated theme has a white screen and nothing else.

    HELP!! 🙂

    January 18, 2013 at 8:41 pm #13018
    AnitaC
    Keymaster

    I revealing the code, there is nothing after the BODY code. Did you modify the home.php file in Expose? Did you try reloading a fresh copy of Expose?


    Need help with customization or troubleshooting? Reach out to me.

    January 18, 2013 at 8:45 pm #13019
    Susan
    Moderator

    I recommend first of all that you submit a support ticket: http://my.studiopress.com/help/ - they should be able to assist with this.

    I'm showing you still have one plug-in enabled: http://www.nationaldisasterphotorescue.net/wp-content/plugins/genesis-single-post-navigation.

    Here is a link to some other suggestions: http://designsbynickthegeek.com/tutorials/site-recovery-tips-and-tricks

     

    January 18, 2013 at 8:46 pm #13020
    Susan
    Moderator

    Oh - I see that Anita responded as I was looking for links - try Anita's suggestions first 🙂

    January 18, 2013 at 9:00 pm #13021
    cmbsglobal
    Member

    Sorry, I had reactivated plugins when it was working for a few minutes but it wouldn't let me until I upgraded Genesis...that was when it stalled out. I didn't realize those had actually activated.

    I may have modified the php, it shouldn't be the problem because even when I change to a different Genesis theme the problem still exists. It is only when I use a non-Genesis theme that it works. I thought perhaps someone else had modified the Genesis parent php or something but I deleted and did a fresh install and it made no difference. The problem has to do with 1.9.1 because it was working in 1.5 before I updated it tonight.

    January 18, 2013 at 11:58 pm #13034
    cmbsglobal
    Member

    No bugs found. But I reinstalled WordPress update and it started working fine after that. Must have been something not compatible or not installed correctly. Who knows. Thanks!

    January 19, 2013 at 7:32 am #13060
    Susan
    Moderator

    Thanks for the update. Closing as resolved.

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Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘HELP! Gray screen in every Genesis theme’ is closed to new replies.

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