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Help – Can't reach the dashboard

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Community Forums › Forums › Archived Forums › General Discussion › Help – Can't reach the dashboard

This topic is: resolved

Tagged: dashboard, login, wp-admin

  • This topic has 3 replies, 3 voices, and was last updated 3 years ago by Pieczatki-Online.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 15, 2019 at 8:47 pm #490676
    radiomogul
    Participant

    When I try to login to the wp-admin page,
    I get redirected to a page with a captcha, a submit button, and
    the following text:
    What code is in the image?
    (A submit button)

    Your support ID is: 15718313434719517440.

    The page source included the following line:

    application%2fx%2dwww%2dform%2durlencoded3000000b0http%3a%2f%2fblog.brooksgoldmannpublishing.com%2fwp%2dlogin.php%3fredirect_to%3dhttp%253A%252F%252Fblog.brooksgoldmannpublishing.com%252Fwp%2dadmin%252Fwidgets.php%26reauth%3d1300000000300000008TSPD_101300000007httpan3000000003000000a8log%3dbrooksadmin%26pwd%3d%26wp%2dsubmit%3dLog%2bIn%26redirect_to%3dhttp%253A%252F%252Fblog.brooksgoldmannpublishing.com%252Fwp%2dadmin%252Fwidgets.php%26testcookie%3d1200000000";

    Any ideas? Hosting is Aplus.net

    Calling them led to one of the tech support telling us they just put a security update in place. He was able to get to the dashboard from his "internal" computer. No luck clearing history or changing browsers.

    http://blog.brooksgoldmannpublishing.com
    April 15, 2019 at 9:32 pm #490677
    Anita
    Keymaster

    When I try the domain wit /wp-admin at the end of it, I get the regular log in screen. Have you tried that? Otherwise, I'd recommend going to your file manager in your hosting account and then renaming the plugin folder to plugins-off. There may be a plugin conflict.


    Love coffee, chocolate and my Bella!

    April 16, 2019 at 12:30 pm #490691
    radiomogul
    Participant

    Yes, I get the regular login screen, but after attempting to log in, that's when the problems occur.

    Feel free to try logging in as brooksadmin (with no password) and watch what happens.

    I did get out of the hosting company (I don't know if I can mention their name) that they recently made some security update that limits users to three attempts. However I told them this occurred on the first try.

    April 18, 2019 at 11:43 am #490723
    Pieczatki-Online
    Member

    Do you upgrade worldpress?


    https://e-pieczatki24.pl

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Help – Can't reach the dashboard’ is closed to new replies.

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