Gravatar Image Issues

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Ticket #5278979: [StudioPress Member Contact] Technical Issue
Hello [email protected],

Your ticket (#5278979) has been updated.

To review the status of the ticket and add additional comments, follow the link below:
http://help.wpengine.com/hc/requests/5278979

You can also add a comment by replying to this email.

Corinne Olson (WP Engine Support)

Feb 2, 2022, 2:26 PM CST

Hi Byron,

Thank you for reaching out.

I am very sorry we are not able to assist with theme customizations.

If you need assistance with customizing your theme’s code, we would encourage you to post your question in our community forum where other users and developers can provide suggestions on how to proceed. http://studiopress.com/forums/

You could also check out the other community resources such as the Slack channel ( http://genesis.community/slack ) and Facebook group ( https://www.facebook.com/groups/genesiswp/ ).

To hire someone to assist you with the work, we have a list of recommended developers who may be available to help: http://www.studiopress.com/genesis-developers

Please let us know if you have additional questions and we'll be happy to assist you.

WP Engine Corinne O | Support Resources: StudioPress Documentation | StudioPress Community | StudioPress Blog

[email protected]

Feb 2, 2022, 2:23 PM CST

Name: Byron Allen

Email: [email protected]

Comments

Hey Guys,

I'm having an issue with gravatar images in one area of my website. I have tried everything in my knowledge (pretty limited to be honest) to fix this issue but I can't figure it out.

I'd be very willing to pay someone to fix this issue, I'm pretty sure I can identify the problem but I can't figure out the solution. I really need this fixed ASAP.

I'd obviously give someone FTP access etc if needed. Sorry I would upload screenshots to make it clearer but I don't think this support ticket has that functionality.

I should add the problem is through BuddyBoss and Genesis Sample Theme..Buddyboss support has been terrible.
You won't be able to see the problem if you click on the website as it's in a locked community area.

Thanks and really hope to hear from someone soon.
Byron

Child Theme: Genesis Sample

Name on Account: Byron Allen

[Author]

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