FileZilla Error

[Ikuko Tanaka]

I am using Mac and FileZilla is not working.
How can I fix this problem.

Kind regards,

Ikuko

[coralseait]

We need more info to troubleshoot.

What are the error(s) or message(s) you receive?

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Coral Sea IT

[Ikuko Tanaka]

Just no message just nothing happen.

[coralseait]

Are you saying that FileZilla doesn't start? Or it does not connect to your server(s)?

Typically in the connection log you should have some indication of what is wrong. The connection log will echo underneath where you type host user and password areas.

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Coral Sea IT

[Ikuko Tanaka]

It does not connect to my sever. I will try again.

[coralseait]

What appears under where you type your address and username and password. There should be a string of sentences that indicate the connection and any response from the server.

Have you ever connected successfully before?

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Coral Sea IT

[Ikuko Tanaka]

Yes, I have connected successfully up to this morning.
When I click quick connect the sign comes up "Current transfer type is set to Automatic detection".

[coralseait]

You'll need to double check your FTP connection type, username and password then as it sounds like the server is rejecting your connection. You may also be having trouble with Active vs Passive modes; but not enough info to tell.

Did you update FileZilla recently or make any changes or other connections to other servers?

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Coral Sea IT

[Ikuko Tanaka]

I just downloaded FileZilla yesterday and edited to function,php this morning and all went wrong. I don't know what is active vs Passive modes. I am very new and beginner for web building. Maybe I should contact my host?

[Erik D. Slater]

It's possible that your IP address may have been temporarily blacklisted ... not in a bad or permanent way ... just as a server security measure ... which would simply take an email or support ticket to your hosting provider to get it whitelisted again. This sort of thing can happen if you had too many failed connections. It happened to me the other week when I set up a new FTP account but couldn't connect properly ...

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Erik D. Slater: Digital Platform Consultant • LinkedIn

[coralseait]

Yeah, contacting your host is best; changing functions.php shouldn't really impact your FTP account. Perhaps they have blocked it for some reason.

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Coral Sea IT

[Ikuko Tanaka]

Thank you for your time and help. I will contact my host.

[coralseait]

Not a problem at all, good luck with the host!

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Coral Sea IT

[Erik D. Slater]

Also Ikuko - just to say ... your web site isn't currently down ...

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Erik D. Slater: Digital Platform Consultant • LinkedIn

[Ikuko Tanaka]

Does it mean good, doesn't it?
Thank you for telling me.

[Erik D. Slater]

Oh ... sorry ... yes, it means whatever you did hasn't crashed your site ... as far as I can tell. You can still log into your WordPress admin area, right?

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Erik D. Slater: Digital Platform Consultant • LinkedIn

[Erik D. Slater]

Oh ... it seems you can't.

Contact your host ASAP 🙂 Your home page is still displaying OK due to caching ... but other pages are not.

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Erik D. Slater: Digital Platform Consultant • LinkedIn

[Ikuko Tanaka]

No, it is blackout! I think the code that I edit causing problems. I am contacting my host at a moment.

[upthink]

Can you please copy the exact code you are putting in the function.php file here? Maybe after seeing what you are adding in there we can all see what is happening and advise accordingly

[Ikuko Tanaka]

Hi upthink,

I got my site back all right. However, I got really confused I I still don't know how to edit the code via ftp.
My host said to me my site was blacked out because I edited on function.php. I thought I edited the code through via ftp.

I thought I followed the instructions through FileZilla but I still got black out which was the same reaction as I edited function.php on WP .

This is what I would like to do on my website as below.

I would like to put “Joint the conversation. Please read my comment policy” just above the name and email that the reader fill in.

Then I would like to link to my comment policy page from the message.

I got the reply from Genesis Developer on this forum as below and I copied and pasted on FileZilla. Then I got Blackout.

//* Remove comment form allowed tags
add_filter( 'comment_form_defaults', 'gd_add_text_in_comment_form' );
function gd_add_text_in_comment_form( $defaults ) {

$defaults['comment_notes_before'] = 'Joint the conversation. Please read my comment policy';
return $defaults;

}

I don't know what to do.

Kind regards,

Ikuko

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