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Essence Pro Displays Mobile Site on Safari

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Community Forums › Forums › Archived Forums › General Discussion › Essence Pro Displays Mobile Site on Safari

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • January 4, 2020 at 4:07 pm #495774
    markajh
    Participant

    My site has been perfect. Just noticed today that Safari on my Mac shows the website in the mobile version. It's fine on my mobile devices and Firefox. Haven't checked on Explorer or other browsers. Any ideas? (PS I hate Safari)

    http://captainaj.com
    January 5, 2020 at 7:36 am #495787
    markajh
    Participant

    Press "Command 0" to resolve. Another reason to hate Safari.

    January 5, 2020 at 10:23 am #495795
    AnitaC
    Keymaster

    @markajh does the Essence Pro theme look the same way before you press "Command 0" in Safari? Which version of Essence are you using?

    Need help with customization or troubleshooting? Reach out to me.

    January 5, 2020 at 11:47 am #495799
    markajh
    Participant

    "WordPress 5.3.2 running Essence Pro theme. Using Genesis 3.1.3." Everything is current except 2.1 Genesis. I'm also running the latest PHP server.

    With the problem, it was showing the mobile version on the home computer using Safari only. Turned out it was a setting in Safari. As I said, I hate Safari. There's an easy short-cut keystroke that switches to Mobile. In this case it was a zoom. Command 0 solved it. (Develop user-agent had no effect.)

    It is now working just fine. It never had an issue with IE or Firefox.

    M

    January 5, 2020 at 11:52 am #495800
    AnitaC
    Keymaster

    @markajh I'm sorry! My message should have asked if you see the same behavior in Safar on the Essense Pro demo - https://demo.studiopress.com/essence/. I just wanted to make sure the demo looked the same way with the setting. But as long as it's resolved for you, that's good.

    Need help with customization or troubleshooting? Reach out to me.

    January 5, 2020 at 6:23 pm #495807
    markajh
    Participant

    Not at all, Anita - I was off to see Star Wars and couldn't get back earlier. I was able to replicate the issue with the demo. I can say it is not the demo. It is a local Safari issue. For whatever reason, the site changed scaling and it deferred to the mobile version. Command 0 corrected the problem. The settings in User Agent didn't allow for an option to fix it.

    All is good. No issues with the theme at all. I've been running it for almost a year seamlessly.

    Best,
    Mark

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Viewing 6 posts - 1 through 6 (of 6 total)
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