• Skip to main content
  • Skip to forum navigation

StudioPress

  • Shop for Themes
  • My StudioPress

Forum navigation

  • Home
  • General Genesis Discussions
  • StudioPress Themes
  • Genesis Blocks
    • Genesis Blocks
    • Genesis Custom Blocks
  • Retired Themes
  • FAQs
  • Forum Rules
  • Internationalization and Translations
  • Forum Bugs and Suggestions
  • Forum Log In

Are You Using The WordPress Block Editor?

Genesis now offers plugins that help you build better sites faster with the WordPress block editor (Gutenberg). Try the feature-rich free versions of each plugin for yourself!

Genesis Blocks Genesis Custom Blocks

Deactivated Plugins?

Welcome!

These forums are for general discussion on WordPress and Genesis. Official support for StudioPress themes is offered exclusively at My StudioPress. Responses in this forum are not guaranteed. Please note that this forum will require a new username, separate from the one used for My.StudioPress.

Log In
Register Lost Password

Community Forums › Forums › Archived Forums › General Discussion › Deactivated Plugins?

This topic is: resolved

Tagged: parallax, possibly hacked

  • This topic has 13 replies, 5 voices, and was last updated 12 years, 2 months ago by AnitaC.
Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • August 5, 2014 at 3:42 am #117131
    mountaingoat
    Member

    Hello all

    I just logged into my admin and all of my plugins have deactivated themselves? I'm running parallax?

    Anyone come across this

    Cheers

    August 5, 2014 at 3:58 am #117132
    mountaingoat
    Member

    Just having a look at 'front-page.php' is it supposed to have a mass of random text above the title.

    Like 100 lines of random text above this line * This file adds the Home Page to the Parallax Pro Theme.

    Thanks

    August 5, 2014 at 5:26 am #117138
    Ben @ Inbound Creative
    Member

    Link?


    Award winning web design in Liverpool | UK based Genesis Framework web designer and developer

    August 5, 2014 at 1:43 pm #117196
    mountaingoat
    Member

    Fecherskiing.com

    Cheers

    August 5, 2014 at 3:08 pm #117206
    Ben @ Inbound Creative
    Member

    Most of the widgets appear to be there.

    Can you post some of the code?

    Thanks.


    Award winning web design in Liverpool | UK based Genesis Framework web designer and developer

    August 5, 2014 at 6:58 pm #117222
    mountaingoat
    Member

    Hi there

    Thanks for looking, in admin none of my plugins are showing?

    eNews, Simple Icons, Carousel, WordPress SEO etc

    Also wondering about the massive block of text at the top of 'front-page.php'

    August 5, 2014 at 8:11 pm #117230
    mountaingoat
    Member

    After having a good look around it looks like the site has been hacked, there are a few people who have had the same issue.

    Needless to say I'm a bit disappointed with Studiopress and the lack of support with this.

    August 5, 2014 at 9:30 pm #117249
    Tom
    Participant

    I have to ask about why you feel StudioPress is responsible for your hacked site.


    Choose your next site design from over 350 Genesis themes.
    [ Follow me: Twitter ] [ Follow Themes: Twitter ] [ My Favourite Webhost ]

    August 5, 2014 at 9:52 pm #117256
    mountaingoat
    Member

    Hi

    Simple Tom. As part of the marketing spin, this platform is sold on the basis of having 'Air tight security' now whether studio
    press has anything to do with my recent issue or not I'm now not as 100% sold as I was.

    Support was also less that helpful or empathetic.

    All this perceived goodness needs to be backed up by sweet service! Just saying.

    August 5, 2014 at 10:38 pm #117267
    Tom
    Participant

    I'm truly sympathetic to your situation - it's painful and aggravating and worse. If you're still in the process of resurrection, you could engage Sucuri (or a similar service) or follow Andrea's advice here.

    Did you open a ticket with StudioPress? It's possible that they could have helped diagnose the situation, but you found it out pretty quickly on your own. On the other hand, these forums are supported by StudioPress but it *is* community support, largely powered by fans and devs that love Genesis.

    I think that Genesis and the StudioPress themes are considered more secure than many WordPress themes due to their development and audit process. Unfortunately, WordPress is a massive target, as are the plugins and hosts that serve it all up. My guess is that it was something other than Genesis/Parallax that was the entry point. The cleanup process may reveal the source or possibly not.

    Going back to the post I referenced, point #4 is especially important so that you don't leave (other) potential vulnerabilities unaddressed:

    (4) Contact your host’s technical support and ask them to investigate what might have happened in case there is a security issue on their end.

    Good luck!


    Choose your next site design from over 350 Genesis themes.
    [ Follow me: Twitter ] [ Follow Themes: Twitter ] [ My Favourite Webhost ]

    August 5, 2014 at 11:00 pm #117275
    Brad Dalton
    Participant

    Is your username and password more than 10 digits using lower and uppercase letters, numbers and symbols?

    If not, please change it using an online passsword generator.

    You can find the hacked files by scanning your WordPress installation using a plugin like Wordfence.


    Tutorials for StudioPress Themes.

    August 10, 2014 at 7:27 pm #118123
    AnitaC
    Keymaster

    Just wanted to chime in here because websites can be hacked by plugins also that have security breaches and open gateways. Themes cannot control that. It can also be compromised directly through your database and through your hosting account. I wouldn't just say you aren't sold on Studiopress because no theme or framework can be hack-free. An additional note, if you install WordPress from your hosting account dashboard and you do not *manually* install it - then it could already be compromised because the hosting company has already manipulated the program before it was installed.


    Need help with customization or troubleshooting? Reach out to me.

    August 25, 2014 at 3:38 am #120872
    mountaingoat
    Member

    Thanks for all your comments

    I was able to reinstate a backed up version, so all good in the end.

    It was probably a hack through a plugin

    The hack placed a massive block of text in the head of every page which of course messed things up a fair bit. Plenty of info on the net about this hack too.

    August 25, 2014 at 6:04 am #120881
    AnitaC
    Keymaster

    Great, glad you fixed it. I hope your opinion on SP has changed now. Can you mark this resolved at the top?


    Need help with customization or troubleshooting? Reach out to me.

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • The forum ‘General Discussion’ is closed to new topics and replies.

CTA

Ready to get started? Create a site or shop for themes.

Create a site with WP EngineShop for Themes

Footer

StudioPress

© 2026 WPEngine, Inc.

Products
  • Create a Site with WP Engine
  • Shop for Themes
  • Theme Features
  • Get Started
  • Showcase
Company
  • Brand Assets
  • Terms of Service
  • Accptable Usse Policy
  • Privacy Policy
  • Refund Policy
  • Contact Us
Community
  • Find Developers
  • Forums
  • Facebook Group
  • #GenesisWP
  • Showcase
Resources
  • StudioPress Blog
  • Help & Documentation
  • FAQs
  • Code Snippets
  • Affiliates
Connect
  • StudioPress Live
  • StudioPress FM
  • Facebook
  • Twitter
  • Dribbble