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Connection Reset Error

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Community Forums › Forums › Archived Forums › General Discussion › Connection Reset Error

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 29, 2015 at 1:15 pm #138974
    Lisa at OG
    Member

    This is the first time we've used the Beautiful Pro Theme from Studiopress. We are on Genesis 2.1.2, WordPress Version 4.1.

    During development and testing we did not encounter any errors. Now, the site sporadically "hangs" or gives us a "Connection Reset" page. Then, it doesn't load the site until we refresh. This seems to happen on and off randomly. It may have coincided with the update to WordPress 4.1. Not sure if that is part of the issue or not but thought I'd run it by you folks to see if anyone else encountered this issue.

    It is doubtful it's a plugin conflict given that we have not changed the plugins being used since we launched the site -- and as mentioned, we weren't having these errors until just recently. Also, we have turned off ALL cacheing plugins in case that was causing it.

    Any other suggestions as to what might be the problem?

    January 29, 2015 at 10:58 pm #139012
    coralseait
    Member

    What is the hosting environment like?

    Can you ping / trace route the connection to the server and see if any intermediaries are dropped?

    Coral Sea IT

    January 30, 2015 at 1:33 pm #139073
    Lisa at OG
    Member

    Hi Coralsealt, yes, we have spoken with the hosting company. There may be an issue with the shared server but it is unlikely. All cacheing is turned off so it's not that either. We have traced the route and get a hop on the very first one so we are calling our internet provider but it would be very odd given that the client lives in the U.S. (we are in Canada) and we both would have different providers -- they are having the same issue. The website is http://www.seattledogspot.com. There are times we are unable to reproduce the error and then it arises again.

    One solution is to move the site to a different shared server at the hosting side but that may not necessarily solve the problem. Any other light you could shed on this could be helpful as we continue to troubleshoot.

    January 30, 2015 at 2:03 pm #139077
    Lisa at OG
    Member

    Just spoke with the internet provider. The Trace route results are not an issue. They point to the hosting company as the issue. We'll continue digging. We did have PHP 5.4 (Fast CGI) turned on. We have turned this off and now we haven't been able to reproduce the issue in over an hour. Might be resolved?

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Viewing 4 posts - 1 through 4 (of 4 total)
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