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Can't Log in to Buy Themes

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Community Forums › Forums › Archived Forums › General Discussion › Can't Log in to Buy Themes

This topic is: not resolved
  • This topic has 2 replies, 3 voices, and was last updated 12 years, 2 months ago by netmastery.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • September 15, 2013 at 3:09 pm #62703
    hubrisguy
    Member

    I must have created an account a long time ago, but I never bought a theme that I can remember.

    Now I want to buy a theme but the check out form says I have an account. I can't get a new password because the email confirmation just sends me to the same form that sends me another email confirmation, in circles.

    I dont get answers to my queries maybe because I never bought a product. I'm certain I didn't ever actually buy anything.

    Now I want to buy and I can't! Even using a different email address, it recognizes my name and demands that I log in, which I can't do because I dont know the password, and cant reset the password because it just sends me in a loop.

    Anyone have any idea what I can do?

    September 15, 2013 at 3:16 pm #62704
    nunotmp
    Member

    Not sure why they have not responded to your queries but give the contact form another go http://www.studiopress.com/contact or you can try twitter @studiopress

    Good luck.


    Genesis Child Themes – Follow Me

    September 18, 2013 at 6:34 pm #63316
    netmastery
    Member

    Im logged in but when i go to Account info it just sends me to the Theme page.

    Ive sent in a support request

    Anxious to buy a theme but need to adjust my payment profile

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The forum ‘General Discussion’ is closed to new topics and replies.

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