A more professional behavior

[macrunner]

Hello,
at this link: http://tinyurl.com/hf4xwt4

Nathan Rice posted a solution on the GenesisWP Facebook group

Why this information is posted on Facebook and NOT in the Blog or News in StudioPress?
A more professional behavior would be appreciated.
Am I asking too much?

[Susan]

I don't know that you're asking too much, but if you have a question or suggestion for StudioPress, you can submit it directly to them, as it will be received (and read) by the StudioPress staff. They rarely monitor the forums. 🙂

[giraffeweb]

The discussion regarding people posting questions on FB, as opposed to here, has made me not even bother with looking at the FB group lately. It is hard to figure out whether the question is 'allowed' without getting flamed by a moderator. If you ask here, mostly no one answers. So, Susan, your response regarding submitting the question directly to them is a good one that frankly, I must have forgotten we can do that. However, when you do that, as a lot of questions and their answers can help a lot of other people, then other Studiopress subscribers cannot benefit. I would think it would help with the staff not having to answer so many of the same questions if the answer can be found here in the forum. Just my two cents but there have been a lot of complaints about not getting any answers in the forums here so maybe people are just misunderstanding the purpose of this forum - members helping members but not so much staff helping?

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