June 14, 2014 at 9:06 am #109720
My client has been having major problems with her site using the Lifestyle theme.
She doesn't think she had done anything other than attempt to add a new post.
It was after this that she contacted me.
Her site displays a 404 error in the upper right corner. The Header is missing, as well as all the featured posts.
The menu and sidebar remains. Clicking on any menu item takes you to the page, which looks fine except for the header remains missing.
The real problem is that I am unable to login to the back end. It simply says "404" on the page and nothing else, including NO dashboard.
The hosting company keeps insisting it's a code error. But since I cannot login, I have been unable to verify that,
After escalating the issue with the host, and asking them to try to restore the site, this is the best they can come up with:
I attempted to call your IT person, Steve, as your ticket was escalated to me and had no answer. However, I do have an answer in regards of your WordPress admin login giving a 404 error. It has been concluded that your issue is related to your wp-content/themes/lifestyle directory.
During the investigation, I checked the database tables and everything was fine. I then, for testing purporces renamed your the lifestyle directory to lifestyle.off and managed to get into your wp-admin section and log into it. Please note, I have renamed again to lifestyle. I have also reviewed the backups that we had available and unfortunetaly, the content we have is the same as the live content.
Please have your IT person to check the wp-content/themes/lifestyle or possible re-install your theme. Unfortunately, this seems like a premium theme that you have purchased as their site is listing a price for it, therefore, we do not have the ability to re-install this for you. I have now closed the ticket, however, if something else shows up, a new ticket can be created.
Since I have the theme files, I used Filezilla to re-upload my copy of lifestyle to the "Lifestyle" directory in wp-content > themes
At first I saw the error message below...and still have a 404 and no dashboard.
Please help. I'm not a code expert, and my client is at wits end.
Error establishing a database connection
This either means that the username and password information in your wp-config.php file is incorrect or we can't contact the database server at sql5c40a.carrierzone.com. This could mean your host's database server is down.
Are you sure you have the correct username and password?
Are you sure that you have typed the correct hostname?
Are you sure that the database server is running?
If you're unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.http://blog.brooksgoldmannpublishing.com/wp-admin/June 14, 2014 at 11:55 am #109748
Seems this could be a plugin. If you can, rename your plugin folder to plugin-old. Then go back and try to log in. The site is also out of date. I ran Sucuri and WP needs updating as well. If you need some additional technical assistance, contact me on my website.
Love coffee, chocolate and my Bella!June 14, 2014 at 12:00 pm #109749
Thanks for your reply. I'm not working with my hosting company, it's the clients. I keep asking them to update the WP to 3.9, and they give me a litany of reason why they can't (third party software, etc.)
I will try your suggestion (rename plugin folder) and report back.June 14, 2014 at 12:09 pm #109750
No such luck. I changed the plugin folder to plugin-old.
Still can't login to the wp-admin back end. It just says "404" and nothing else.
I even closed and re-started my Firefox browser to make sure it wasn't cachedJune 14, 2014 at 12:35 pm #109757
If you or your client need fee-based technical support, I'd be happy to take a look at what's going on. If so, send me a note on my website.
Love coffee, chocolate and my Bella!June 14, 2014 at 12:51 pm #109769
I was able to make a fix, by disabling the plugins and the theme page, then updating WP and Genesis.
Then I uploaded the newer version of "Lifestyle" theme/
Of course now, none of the plugins are there, even though I renamed the plugins directory back to its original
They are in the directory, but not listed in the dashboard.
Do I have to re-install each and every one?June 14, 2014 at 12:52 pm #109770
How did you disable the plugins if you weren't able to get in?
Love coffee, chocolate and my Bella!June 14, 2014 at 12:56 pm #109771
Changed the directory to "Plugins-old," although my guess was the theme was the problem. As soon as I changed the theme's filename as well, I was able to use the default theme and upgrade to WP 3.9June 14, 2014 at 1:08 pm #109773
Ok, so were you able to get Lifestyle activated again?
Love coffee, chocolate and my Bella!June 14, 2014 at 1:11 pm #109774
Sort of. I uploaded the "Lifestyle Pro" theme, which appears to be an updated version of the "Lifestyle" theme.
However, it looks like I have to re-build the site, as the widgets are there, but are all in the "inactive" section.
The bigger question are the plugins, which are listed in the directory, but not loaded into the theme.June 14, 2014 at 1:26 pm #109777
What you can do create a new theme folder called plugins. Then drag the plugins over into that folder and test each one, one by one.
Love coffee, chocolate and my Bella!June 14, 2014 at 3:43 pm #109787
I checked the plugins in questions, and even though the folders are there, they are empty.
I've taken one so far, deleted the folder, than re--installed, and it uploaded just fine (it would not overwrite or install until I deleted the empty directory.)
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