Missing tagline and header image logo after upgrade to Genesis 3.3.3

[aabm_gcs]

After upgrading to Genesis 3.3.3 from 2.3.1 the header image logo and tagline text no longer appear. I've tried to deactivate plugins and turn on one by one with no help. I've tried to deactivate nearly all the plugins prior to upgrading to 3.3.3 with no success.

Any ideas on why the tagline and the logo would no longer display after the upgrade?

Is there a php file that can be edited to add both logo and tagline text?

Please advise. Thanks in advance!

[aabm_gcs]

I should have mentioned the site is using the Executive Pro Theme and the tagline text and header image logo appear in the configuration pages under Appearance -> Customize -> Site Identity and Header Image sections respectively prior to and post Genesis 3.3.3 upgrade.

[AnitaC]

Link to your site would be helpful.

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Need help with customization or troubleshooting? Reach out to me.

[aabm_gcs]

The website URL is: https://www.abbeyadams.com/

The site has been reverted back to Genesis 2.3.1 version and currently shows the logo and tagline. The following links references screenshots took after the upgrade to Genesis 3.3.3.

Link below shows missing tagline and logo. Both no longer appears on home page.
https://prnt.sc/vc7bgo

Link below shows header image configuration section.
https://prnt.sc/vc7buq

Link below shows site identity configuration section.
https://prnt.sc/vc7cca

[seodelitedeals]

When I upgraded to Genesis 3.3.3 header logo and tagline text stop showing and I couldn't find out what's the problem is.

my website: https://delitedeals.com

Thanks.

[Bianca]

Hi There,
As I don't use this theme this is a bit of a long shot. However I did a quick install of two versions of the theme, the one you use 3.1.2. and the latest version 3.2.3

The logo on the older version looked distorted in combination with the latest Genesis version, but the latest theme version (3.2.3) seems to look fine. Not sure if it helps, but updating the theme to the latest version can be a solution if you did not make too many customizations to the theme.

The change log shows that there have been made some changes on the logo appearance in version 3.2.0 and on the navigation on 3.2.3. So checking the CSS and adjusting accordingly can also help.

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I am a Marketing Communications specialist at Communics.

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[aabm_gcs]

Thank-you for the response and suggestion to upgrade the Executive Pro Theme version 3.1.2 to 3.2.3. I do not see a way to update the theme through the WP admin console. I've recently taken over the site management and do not have original credentials used to purchase. I've contacted StudioPress to assist on the best approach to upgrading the theme. Is there an alternative way or site available to upgrade the theme that I may not be aware?

Please let me know. Thanks again for the response as I'm pursue this option.

[Bianca]

Note: On the second screen you send I see that the logo is not set as a current header. https://prnt.sc/vc7buq. Could you try to see what happens when you apply one?

Unfortunately there is no option to update a child theme through the WP dashboard.This article explains why.

If StudioPress isn't able to help you out, you could consider buying an extra license for the theme. I see that a lot of the CSS customizations were applied through the customizer so it will be easy to port those when replacing the child theme (always back-up). However I can't tell if other files in the child theme have been modified or not.

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I am a Marketing Communications specialist at Communics.

Visit my personal website | Follow me on Twitter | Connect on LinkedIn

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