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WordPress email Stating That Genesis Theme Has Error in Sanitization file

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Community Forums › Forums › Archived Forums › General Discussion › WordPress email Stating That Genesis Theme Has Error in Sanitization file

This topic is: not resolved

Tagged: Genesis_Settings_Sanitizer not found

  • This topic has 3 replies, 3 voices, and was last updated 6 years, 5 months ago by extranjeria.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • September 6, 2019 at 10:52 am #493443
    DeniseB
    Participant

    I'm using Altitude Pro Theme on over 20 websites and have updated several to the genesis 3.1.2 with no issues and right after I updated one of the sites I got an email from wordpress that my site was experiencing technical issues.

    I've logged out and back in and don't see any obvious issues. Not sure how to proceed?

    Here are the Details:

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Genesis.

    First, visit your website (https://XXXXXXXXXXXXXXXX.com/) and check for any visible issues. Next, visit the page where the error was caught (https://XXXXXXXXXXXXXXX.com/wp-admin/admin.php?page=stats&noheader&chart=flot-stats-data) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    https://XXXXXXXXXXXX.com/wp-login.php?action=enter_recovery_mode&rm_token=xxxxxxxxxxxxxxxxxx_key=xxxxxxxxxxxxxx

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    Error Details
    =============
    An error of type E_ERROR was caused in line 44 of the file /home/XXXXXXXXXXXXXX/public_html/XXXXXXXXXXXXXX.com/wp-content/themes/genesis/lib/admin/sanitization.php. Error message: Class 'Genesis_Settings_Sanitizer' not found

    https://delawarekitchenremodel.com/
    September 6, 2019 at 7:34 pm #493450
    AnitaC
    Keymaster

    Hi Denise, can you report this over at StudioPress - Log in to My StudioPress for account, technical, and usage questions for your Genesis Framework and child theme purchase.


    Need help with customization or troubleshooting? Reach out to me.

    September 9, 2019 at 6:58 am #493469
    DeniseB
    Participant

    Thanks Anita,
    Will do!

    September 16, 2019 at 11:36 am #493587
    extranjeria
    Member

    I have similiar problem, i will do the same! Thanks!

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    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The forum ‘General Discussion’ is closed to new topics and replies.

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