Theme Options not saving

[ampgit]

Hi,

I have took over the managing of a customers WordPress website and they have a customised version of the Magazine 10 theme installed. The problem is that the Magazine Theme options have stopped working, they did work initially.

I have no access to Studiopress support, has the Theme was purchased through the previous website designers account.

Can anybody please help.

Regards

http://www.insign.co.uk/

[Nick]

It's possible that there's a conflict with a plugin you've installed recently. Have you tried deactivating plugins to see if the theme options work again?

[ampgit]

Hi,

I've tried deactivating all the plugins but still no luck.
There seems to be problem with theme-options.php writing to the database table.

[Nick]

If you take the theme only and install it on a completely clean version of WordPress elsewhere, does the theme options page work?

[ampgit]

I haven't tried that because of time restraints, it was going to be a last resort.

[Nick]

Some other ideas to check before you test that a change to the theme isn't the cause (it's a good idea to back everything up before you try these):

1. Check that a JavaScript error isn't preventing form submission on the options page. (View the console in Chrome Developer Tools, and test in other browsers.) It could be a JavaScript issue caused by a faulty WP install or browser plugin.
2. Try renaming the theme folder to "magazine" instead of "magazine_10", then deactivate and reactivate the theme. You may want to back up the widget areas using this plugin before you do that, and make a note of existing Theme Options.
3. Try reinstalling WordPress using the "Re-install Now" button on the Dashboard > Updates page

[ampgit]

Thanks I'll give them a try.

[ampgit]

Hi,

I've tried it in IE, Chrome & Firefox. I can't see any error in Chrome Debugger.
I renamed the folder and re-activated the Theme.
Tried the re-install WordPress.

But I'm afraid still no luck.

[Nick]

Sorry to hear that. It's probably worth installing the theme in a dev environment (like the Bitnami WordPress stack). If the theme options work there without any plugins, you may have to reinstall WordPress on your live server from scratch and gradually re-introduce all plugins and content. Sorry not to be able to offer a happier solution for you!

[ampgit]

Hi,

I've just had another look at the database and there seems to 3 entries under the ipqn_options
mods_Magazine
theme_mods_Magazine
theme_mods_magazine_10

All holding the Theme options.

Could this be the problem?

[Nick]

You could try removing those entries from the options table (but back up your database first!), and then resave the theme options in the WP admin area to see if/how the settings reappear.

[ampgit]

Hi,

I removed the entries and then changed the theme options and they saved.
But If I go back and try to make another change after, the record is not updated.

So it doesn't seem to be able to update the record in the table.

[Nick]

Try adding define( 'WP_DEBUG_LOG', true ); to your wp-config.php file to see if any errors are written to wp-content/debug.log when you save the theme options.

[Author]

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