Problem with Plugin not working with Genesis Themes

[anthvale]

I have a recipe plugin that I'm using for my recipe website Cukebook.org.

For whatever reason the login and logout function is just not working.

When you log in and then try to go and "Rate" or "Favorite" a recipe it just keeps prompting you to go back and log back in.

It's happening across all devices, but for whatever reason, it's not happening at all for the app developer.

BUT when I activate another theme the problem goes away.

I have a video of the problem but I can't seem to attach it here.

Any idea what's going on.

I spent a lot of money on all of this between the genesis and the child theme and plugin.

I would really hate to have to start over with a new theme....But the plugin is much more important to me than the theme.

I've attached a video of this problem happening.

Anthony

https://www.cukebook.org

[Victor Font]

I don't know what the Genesis Framework or Education Pro would have to do with the ability to login and out. There's no code anywhere in either product as delivered out of the box that touches anything to do with the WordPress login.

Do you have customizations?
Have you resaved permalinks?
Have you enabled WordPress debug to examine the logs?
Have you cleared all caches?
Have you excluded form pages such as the login page from any caches?
Have you asked the plugin developer for assistance?

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Regards,

Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?

[anthvale]

I just don't understand why everything's working on another theme, and not genesis/education.

I have a bunch of CSS customizations. That's all.

Resaved permalinks?

Haven't looked at debug logs, kind of an amateur.

I've cleared caches thousands of times. Tried every browser. Tried Apple, Android, Macbook, iPad.

I haven't excluded form pages from caches. How would I do that?

I've been going back and forth with the developer for weeks. And for whatever reason it all works on his end. He mentioned the following:

"1. Check with your hosting provider. Do they have something set that would prevent certain IPs from logging in? Certain locations?
2. Are there ANY plugins that would be changing the way the login works? Captchas, etc.?
3. Test the site on a completely different hosting provider, just for kicks. Just set up a free site on https://getflywheel.com or something similar and install Cooked and maybe the theme you have and see if it works. You don't need to pay Flywheel unless you make the test site live.
4. Test it on a local site with MAMP or something similar (if you can)."

Thanks,
Anthony

[Victor Font]

The plugin developer is giving you correct advice, but what he is saying is really more for a dev. I suggest you enable WordPress debug, to see if there are any error messages that may make sense of this. If not, you may have to hire a dev to help you sort this out.

https://codex.wordpress.org/Debugging_in_WordPress

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Regards,

Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?

[andytc]

It’s all working fine for me. I signed up , logged in favourited and starred some items , no problems.

[Author]

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